Sales Operations Business Partner

The Role Strategic Business Partnership & Sales Enablement Partner closely with sales operations leaders, sales leaders and business stakeholders to understand strategic priorities and translate them into operational action plans. Recommend and implement enhancements to sales processes to increase efficiency, productivity, and accuracy. Align with marketing and client teams to support go-to-market strategies and campaign execution. Coordinate planning and communications between global and local sales teams. Data Analysis & Performance Insights Analyze sales data and metrics to uncover trends, performance gaps, and growth opportunities. Deliver dashboards, scorecards, and ad hoc reports that provide actionable insights for sales leaders and client teams. Monitor and report on key performance indicators (KPIs) such as lead conversion, pipeline velocity, win rates, and campaign ROI. CRM & Data Management Maintain and improve data accuracy in CRM platforms. Support data hygiene efforts, including account ownership, lead assignment, and opportunity tracking. Train and guide sales teams on CRM best practices to ensure consistent usage and reporting accuracy. Sales Forecasting & Planning Assist in the development and refinement of sales forecasts, revenue targets, and budgets in collaboration with finance and business leaders. Support business planning, account segmentation, and resource alignment to optimize coverage and effectiveness. Campaign & Project Management Lead the coordination and execution of sales campaigns, ensuring clear ownership and follow-through. Support Marketing, if required, with managing invite lists, registration tracking, and engagement metrics for campaigns such as webinars or conferences. Handle post-event lead management: ensure leads are allocated to appropriate senior sellers in line with the approach agreed with the business, send weekly reminders/chaser emails, and monitor lead follow-up and conversion rates. Provide updates to leadership on key campaign activity and successes. Change Management & Continuous Improvement Champion change management efforts related to system updates, new tool adoption, process changes, training, etc. Support Marketing, if required, with ongoing operational initiatives such as webcast tracking, event attendance metrics, and manual reconciliation of participation data. Identify automation opportunities and process improvements to reduce manual workload and enhance scalability. Qualifications The Requirement Education & Experience Bachelor's degree in Business Administration, Marketing, Operations, or a related field. 6+ years of experience in Sales Operations, Continuous Improvement/Excellence, Project Management or Business Operations roles. Experience working in a global, matrixed organization is a strong advantage. Technical Skills Proficient in CRM platforms. Strong Excel and data analysis skills; familiarity with tools like Power BI or Tableau is a plus. Understanding of campaign management platforms and lead lifecycle tools is preferred. Core Competencies Strong analytical and problem-solving skills with the ability to turn data into actionable insights. Highly organized, with strong attention to detail and the ability to manage multiple projects simultaneously. Excellent communication and interpersonal skills, with the ability to work effectively across functions and cultures. Proactive and self-driven; takes ownership of tasks and continuously seeks ways to add value. Adaptable and comfortable with ambiguity, particularly in fast-paced or changing environments. Work Environment & Expectations Flexibility in a hybrid set-up, with work shift varying between European and American time zones depending on assignments. Role may involve working with teams across different time zones. WTW is an equal opportunity employer. #J-18808-Ljbffr