Tier 2 Technical Support Representative

Response to tickets escalated from Tier 1Creates, monitors, tracks, schedules, updates and closes tickets within ServiceNow in a timely mannerProvide friendly, professional support via phone, email, and on -site.Independently resolve most issues with Windows 7, 10, and network printers, software, and hardware break/fixCollaborate with vendors to resolve...

About the role:The Helpdesk Tier 2 is a key technical resource, responsible for resolving escalated issues and ensuring smooth daily operations across user systems and applications. You'll go beyond basic troubleshooting - handling more complex technical challenges, contributing to process improvement, and delivering an exceptional support experience. This...

Position Summary:We are hiring a Tier 1 Technical Support Specialist to be the first line of defense for customers experiencing technical issues. This role focuses on rapid issue resolution, quality customer interactions, and escalating complex problems appropriately.Job Details:Work from homeMonday to Friday | 8 AM to 5 PM EST (8 PM to 5 AM PHT)Following PH...

Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams here in the Philippines, in India and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We...

Overview As a Tier 1 Technical Support Specialist , you will be the first point of contact for users seeking technical assistance for Canvas. Your role involves providing prompt and effective resolution or escalation of technical issues through various communication channels. This position requires a blend of technical acumen, excellent communication skills,...

At Neostella, our mission is simple: empower legal teams to work smarter, faster, and more reliably. We deliver advanced technology solutions and satellite team support that streamline operations, boost efficiency, and transform the way firms and corporate legal departments work day to day. We’re relentlessly customer‑centric. Everything we do is in...

Technical Service Representative (Email and Chat)About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by...

Overview We are hiring – Tier 1 Technical Support Engineer Morocco and Philippines only

Technical Support Representative at GlowTouch Technologies B2B Technical Service Agent Job Summary: B2B Agent will be responsible for assisting our business customers with technical issues related to our products or services. Expertise in troubleshooting, problem-solving, and clear communication will be essential in delivering exceptional technical support...

At Extensiv, our support engineers are the heart and soul of our business. We care deeply about our customers and consistently go above and beyond to help. Our fast-growing customer base relies heavily on our ability to be present and helpful 24/7. We utilize phone, email, and chat channels to solve our customers' issues or escalate them to the proper party...