Tier 2 Technical Support Representative

Cebu City, Philippines | Posted on 05/28/2025 Response to tickets escalated from Tier 1Creates, monitors, tracks, schedules, updates and closes tickets within ServiceNow in a timely mannerProvide friendly, professional support via phone, email, and on-site.Independently resolve most issues with Windows 7, 10, and network printers, software, and hardware...

Technical Support Engineer (Tier 1 Support) Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and "all-things-digital" solutions, is looking for a Technical Support Engineer (Tier 1 Support) to join our team and provide...

About the role:The Helpdesk Tier 2 is a key technical resource, responsible for resolving escalated issues and ensuring smooth daily operations across user systems and applications. You'll go beyond basic troubleshooting - handling more complex technical challenges, contributing to process improvement, and delivering an exceptional support experience. This...

About UsLocation - Clark Freeport Zone, Pampanga, PhilippinesDepartment - CustomerFunction - Customer SupportWorking Pattern - HybridBenefits - Benefits at IdeagenSalary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach outThe Customer Success Engineer Tier 2 is tasked with handling more...

OP360/TLC is currently hiring a Full -Time Tier 2 Customer Service Representative to join our growing team. We are looking for someone who is well -organized, pays great attention to detail, and is data -driven. The ideal candidate will have strong communication skills and be able to multitask while adapting quickly to changes. As a Level 2 Customer Service...

Position Summary:We are hiring a Tier 1 Technical Support Specialist to be the first line of defense for customers experiencing technical issues. This role focuses on rapid issue resolution, quality customer interactions, and escalating complex problems appropriately.Job Details:Work from homeMonday to Friday | 8 AM to 5 PM EST (8 PM to 5 AM PHT)Following PH...

About the job System and Network Engineer Tier 2 Company Overview REST Solution offers a full range of outsourced IT support and cybersecurity services at a fair price. We are committed to help companies scale and grow by streamlining IT operations, minimizing downtime and improving productivity. In the process, we also help companies save costs and plan for...

Join to apply for the Technical Support Representative - Iloilo role at Asurion 1 month ago Be among the first 25 applicants Join to apply for the Technical Support Representative - Iloilo role at Asurion The purpose of the role is to help Asurion’s customers “stay connected” with all aspects of their everyday technical life. This will include...

Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams here in the Philippines, in India and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We...

Overview As a Tier 1 Technical Support Specialist , you will be the first point of contact for users seeking technical assistance for Canvas. Your role involves providing prompt and effective resolution or escalation of technical issues through various communication channels. This position requires a blend of technical acumen, excellent communication skills,...