Tier 1 Technical Support Specialist

1 day ago

Eastwood Quezon City PH Sourcefit Full time ₱200,000 - ₱250,000 per year

Position Summary:

We are hiring a Tier 1 Technical Support Specialist to be the first line of defense for customers experiencing technical issues. This role focuses on rapid issue resolution, quality customer interactions, and escalating complex problems appropriately.

Job Details:

  • Work from home

  • Monday to Friday | 8 AM to 5 PM EST (8 PM to 5 AM PHT)

  • Following PH Holidays

Key Responsibilities:

  • Provide front-line support via chat, phone, and tickets for basic technical issues

  • Troubleshoot and resolve routine customer problems efficiently and professionally

  • Accurately document support interactions in the ticketing system

  • Escalate unresolved or complex issues to Tier 2 or Engineering

  • Maintain a high level of customer satisfaction through courteous communication

  • Learn and understand the product/platform thoroughly to support users effectively

Qualifications:

  • 1–2 years experience in a technical/customer support role

  • Strong written and verbal communication skills

  • Familiarity with helpdesk or ticketing systems (e.g., Freshdesk, Zendesk)

  • Excellent problem-solving and critical thinking skills

  • Ability to work under pressure in a fast-paced environment

  • Customer-centric mindset with attention to detail

  • Tier 1 Technical Support Specialist

    2 weeks ago

    Quezon City, Philippines Sourcefit Full time

    Overview As a Tier 1 Technical Support Specialist , you will be the first point of contact for users seeking technical assistance for Canvas. Your role involves providing prompt and effective resolution or escalation of technical issues through various communication channels. This position requires a blend of technical acumen, excellent communication skills,...

  • Tier 1 Technical Support Engineer

    3 weeks ago

    Quezon City, Philippines The Functionary Full time

    Overview We are hiring – Tier 1 Technical Support Engineer Morocco and Philippines only

  • Real Estate Support Specialist

    3 weeks ago

    Batangas City, Philippines Right Fit Advisors Full time

    Join to apply for the Real Estate Support Specialist (Tier 1 Support) role at Right Fit Advisors About the Role This role focuses on providing excellent customer support to real estate clients through phone, email, and chat. You’ll handle account updates, resolve Tier 1 issues, and perform light troubleshooting. Some positions will focus on phone-based...

  • Tier II IT Support Specialist

    2 weeks ago

    Cebu City, Philippines Neostella Full time

    At Neostella, our mission is simple: empower legal teams to work smarter, faster, and more reliably. We deliver advanced technology solutions and satellite team support that streamline operations, boost efficiency, and transform the way firms and corporate legal departments work day to day. We’re relentlessly customer‑centric. Everything we do is in...

  • IT Technical Support Specialist

    1 day ago

    Eastwood Quezon City, PH Sourcefit Full time ₱1,200,000 - ₱2,400,000 per year

    Job Summary:The IT Technical Support Specialist provides technical assistance and support to end-users, helping them resolve hardware, software, and networking and security issues. This role involves troubleshooting, diagnosing, and resolving problems, as well as installing and maintaining IT systems. The ideal candidate is customer-oriented, has excellent...

  • Tier 1 (T1) Support Team Lead

    7 days ago

    Muntinlupa City, Philippines REST Solution Full time

    About the Role We are seeking a proactive and experienced Tier 1 Support Team Lead to join our growing REST SOLUTION team. This role is critical to ensuring excellent first-line support, leading a team of Tier 1 engineers, and acting as the operational and technical bridge between users, the Tier 2 team, and operation management. Key Responsibilities Lead...

  • IT Helpdesk Tier 3

    1 day ago

    Eastwood Quezon City, PH Sourcefit Full time ₱1 - ₱2 per year

    Job Description:The IT Helpdesk Tier 3 serves as an escalation point of contact for customers seeking technical assistance via phone and email. Performs remote troubleshooting through diagnostic techniques and pertinent questions to offer the best solution to customer based on issue and details provided. This resource manages the ticket handling process for...

  • Technical Support Specialist

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Penbrothers Full time ₱1 - ₱2 per year

    About PenbrothersPenbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.About the ClientOur client is a pioneer in transforming software solutions for...

  • Tier 1 Support Engineer

    1 day ago

    Makati City, National Capital Region, Philippines iXsystems Full time $20,000 - $25,000 per year

    DescriptionTrueNAS is redefining enterprise storage by delivering proven data resilience, performance, and flexibility without the complexity or constraints of legacy solutions. As the most deployed storage platform in the world, TrueNAS already powers critical data storage infrastructure for businesses, research institutions, and government agencies across...

  • Tier 1 Support Engineer

    1 day ago

    Makati City, National Capital Region, Philippines iXsystems DBA TrueNAS, Inc ("TrueNAS") Full time ₱1 per year

    DescriptionTrueNAS is redefining enterprise storage by delivering proven data resilience, performance, and flexibility without the complexity or constraints of legacy solutions. As the most deployed storage platform in the world, TrueNAS already powers critical data storage infrastructure for businesses, research institutions, and government agencies across...