Employee Relations Manager

Partner Relations Manager

Posted 1 day ago

Job Description

The MPL (Marketplace) Partner Relations Manager is tasked to engage MPL Merchants by communicating HC MPL driven campaigns and encourage participation. In addition, the role would develop merchant programs that would educate and motivate merchants on how to maximize their partnership with HC through MPL.

What You'll Do

• Manage the communication of HC campaigns to merchants to encourage participation
• Develop strategies to increase mirroring of merchant deals in their physical shops on Marketplace
• Evaluating the success of marketing campaigns based on reach, frequency, and response rates
• Developing and implementing strategic partnerships with other companies for the benefit of our merchant partners
• Coordinating with internal departments to champion activities or projects needed for the benefit of merchants
• Initiating together with the Product team, merchant surveys to capture merchant sentiment and identify opportunities for improvement
• Analyzing data from various sources to identify opportunities for improving marketing initiatives
• Co-managing the development of Merchant pages for select merchants

What You Need To Have

• At least 5 Years\' Experience
• Experience in Merchant or Partner Program development and execution
• Experience In B2B Marketing
• Experience in e-commerce
• Experience in Campaign Management

What Can Set You Apart

• Experience in the FinTech industry
• Up to 20% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities

About Home Credit Philippines: Empower Filipinos with innovative financial solutions.

Our motto is No Small Roles, Everyone is Important. We value diversity and inclusion and ensure fair opportunities in hiring, training, and promotion.

Caloocan City, National Capital Region ₱ - ₱

What You\'ll Do

Oversee all customer-facing activities and ensure a seamless experience for clients.

• Lead a team of customer service representatives and maintain high customer satisfaction
• Develop and implement strategies to improve service processes and policies
• Handle complex inquiries and resolve issues promptly
• Analyze feedback and data to identify improvement opportunities
• Collaborate with other departments and provide regular performance reports

What We Look For

• Minimum 5 years in customer relations or customer service management
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Experience in leading and motivating a team
• Proficient in data analysis and reporting
• Bachelor\'s degree in Business, Marketing, or related field

What We Offer

Competitive salary and comprehensive benefits, with opportunities for career advancement. Flexible work arrangements to support well-being.

Posted today

Job Description

POSITION SUMMARY: Assists in the development, coordination, and execution of all public relations activities to promote the brand and enhance image. Supports the Director of Public Relations & Communications and collaborates with various departments.

Key Responsibilities

• Manage PR team performance and reporting
• Prepare press releases and PR materials
• Coordinate media relations and events; develop relationships with media and influencers
• Monitor media coverage and compile reports
• Collaborate with internal stakeholders on PR campaigns and budget planning

Qualifications

• Bachelor\'s degree in Communications, Journalism, Public Relations, or related field
• Minimum 2 years in hospitality PR, PR firm, or related role
• Excellent verbal and written communication, with ability to engage VIPs and executives
• Proficient in MS Office and media relations platforms

Posted today

Job Description

Oversee labor/management activities, participate in CBA negotiations, maintain union relationships, and ensure compliance with labor laws while implementing management programs.

Key Responsibilities

• Labor relations strategy, policy implementation, and alignment with business goals
• Employee engagement and resolution of workplace concerns
• Compliance with labor laws and regulatory updates
• Disciplinary and grievance management with due process
• Collaboration with HR, Legal, and Operations; regular reporting to leadership

Qualifications

• Bachelor\'s degree in Law, Psychology, Human Resources, or Industrial Relations; legal background is a plus
• 5–10 years in labor or employee relations; experience in unionized environments
• Strong knowledge of Philippine labor laws
• Excellent communication, mediation, and coaching skills
• Willing to work onsite in Taguig

Posted today

Job Description

Responsibilities include building relationships with government sectors, monitoring policies, advocacy, and coordinating with BUs to mitigate risk and support business strategy.

Qualifications

• Bachelor\'s degree in Business, Public Policy, Political Science, Law, or related field
• 6–10+ years in government relations or public affairs
• Strong understanding of government processes and regulatory environments
• Excellent communication and stakeholder management skills
• Willing to travel and work on-site

This listing includes multiple roles across Partner, Customer, Public Relations, Labor, and Government Relations with varied locations and responsibilities. All roles require professional experience in their respective fields and compliance with local laws.