Client Service Associate I

4 weeks ago

Caloocan, Philippines J.P. Morgan Full time

Overview

If you enjoy working with people at all levels of the organization, enjoy learning and are passionate about continuous improvement, you have found the right place with the Solution Center Operational Efficiency Team

As a Client Service Associate within the Solution Center Operational Efficiency Team, you will learn how each of our Solution Center teams work and will partner with them closely to promote process improvements, productivity improvement, cost-reduction, and lean culture by understanding current pain points, non-value-added steps and redundancy. Once prioritized, you will work with the teams to implement process improvements and track benefits. Additionally, you will gain an understanding of successful initiatives on other teams that may be replicated to other parts of the organization. You will also assist in facilitating LEAN training to our teams and help provide mentoring to leaders in adopting the various LEAN methodologies.

Job Responsibilities
  • Learn LEAN methodologies and identify, implement and track process improvements and quick wins across our organization.
  • Learn how each team works by working with subject matter experts and shadowing teams.
  • Effectively facilitate one on one meetings, group meetings and various training events.
  • Assist in customizing LEAN tools for each team.
  • Required to use strategic thinking and planning skills and abilities and applies analytical thinking in determining benefits and results.
Required qualifications, capabilities and skills
  • Excellent communication, facilitation and presentation skills.
  • Excellent organizational and time management skills.
  • Confident and willing to question conventional wisdom.
  • Aptitude for remaining composed and confident under pressure.
  • Passion for improving systems and processes.
  • Embrace new and emerging technologies such as AI driven tools.
  • Strong level of attention to detail, ability to multitask with a strong customer focus.
  • Possess a strong, positive personal brand.
  • Ability to motivate others and help to hold them accountable.
  • Ability to work with little supervision.
Preferred qualifications, capabilities and skills
  • Prior Six Sigma or LEAN experience
  • Prior experience in project management and/or quality assurance
  • Advanced Excel skills
  • Experience in various other MS Office suite of products to include SharePoint, PowerPoint and TEAMS
  • Excellent communication, facilitation (workshops), negotiation and influencing skills with the ability to build strong partnerships with all levels of employees.
#J-18808-Ljbffr

  • Client Service Analyst

    3 weeks ago

    Caloocan, Philippines J.P. Morgan Full time

    Seize the opportunity to be a part of the JPMorgan Chase team as a Client Service Analyst in Commercial banking now! As a Client Service Analyst within our Client Service Team, you will be reporting to a Senior Associate or Manager. Your responsibilities will encompass a range of customer service and relationship management tasks, along with operational...

  • Client Service Associate

    2 weeks ago

    Caloocan City, National Capital Region, Philippines Sapient Solution NCR Full time ₱204,000 - ₱300,000 per year

    One-day hiring process Earn up to 25k monthly Sapient is urgently hiring Non-Voice Customer Service Representatives to join our teamThis is for urgent hiring. Apply nowResponsibilities:Respond to customer inquiries via chat, email, or other non-voice channelsProvide accurate and timely assistance to customersTroubleshoot and resolve issues...

  • Client Service Delivery Analyst

    3 weeks ago

    Caloocan, Philippines J.P. Morgan Full time

    If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team. As a Client Service Delivery Analyst within JPMorganChase, you will be a key player in our service center operations, providing exceptional customer service and support. Your role will involve addressing client inquiries,...

  • Executive Director for Merchant Services, Client Service

    1 week ago

    Caloocan, Philippines J.P. Morgan Full time

    Lead Multiple groups within the Merchant Service Client Onboarding and Service organization. Work with Internal partners and clients to maintain and strengthening relationships. As a Client Service Director within Merchant Services, you will lead regional client onboarding and service team(s) in a professional capacity. Gather and provide data and feedback...

  • Client Service Analyst

    2 weeks ago

    Caloocan, Philippines J.P. Morgan Full time

    Overview Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency. As a Client Service Analyst within JP Morgan Treasury Services,...

  • Client Services Administrator

    2 weeks ago

    Caloocan, Philippines Willis Towers Watson Full time

    The Role Responsible for an excellent administrative support to the Global Client Support Coordinators; Process client software license in a timely and accurate manner, ensuring compliance with software license agreement, quality procedures and agreed timelines; Assist client and client services team such as, providing quotations, processing renewals,...

  • Service Center Quality Analyst

    2 weeks ago

    Caloocan, Philippines Willis Towers Watson Full time

    The Role Handles contact scoring as designated Reviews client and Service Center knowledgebases, drafts/submits updates as needed Suggests potential opportunities for enhancements to onboarding/client training materials to client and training teams Assists Quality Supervisors with training new supervisors on proper contact scoring Assists Quality Supervisors...

  • Client Onboarding

    2 weeks ago

    Caloocan, Philippines J.P. Morgan Full time

    Overview Join our team as a Client Service Manager and lead a dynamic team to deliver exceptional client service. Shape the future by implementing strategic initiatives for Payments clients and partnering with technical teams globally. Unlock your potential and make your mark by ensuring client satisfaction and safeguarding team performance through effective...

  • Sales Associate

    7 days ago

    Caloocan City, National Capital Region, Philippines Q Meccanica, Inc. Full time ₱600,000 - ₱1,200,000 per year

    JOB DESCRIPTION:The Sales Associate is responsible for driving client acquisition, managing sales inquiries, and supporting business development activities. This role focuses on identifying and closing new opportunities while also providing administrative support for ongoing projects and assisting the CEO in client engagements. The Sales Associate will serve...

  • Client Relationship Coordinator

    3 weeks ago

    Caloocan, Philippines Tavor Perry Full time

    Job Overview Do you thrive in a fast-paced, client-facing environment? We’re looking for a detail-oriented Client Relationship Coordinator to join our growing team. In this role, you’ll ensure every client receives top-notch service by managing job requests, coordinating with operations, and keeping clients updated every step of the way. Your...