Client Service Associate I

1 day ago

Caloocan, Philippines J.P. Morgan Full time

Overview

If you enjoy working with people at all levels of the organization, enjoy learning and are passionate about continuous improvement, you have found the right place with the Solution Center Operational Efficiency Team

As a Client Service Associate within the Solution Center Operational Efficiency Team, you will learn how each of our Solution Center teams work and will partner with them closely to promote process improvements, productivity improvement, cost-reduction, and lean culture by understanding current pain points, non-value-added steps and redundancy. Once prioritized, you will work with the teams to implement process improvements and track benefits. Additionally, you will gain an understanding of successful initiatives on other teams that may be replicated to other parts of the organization. You will also assist in facilitating LEAN training to our teams and help provide mentoring to leaders in adopting the various LEAN methodologies.

Job Responsibilities
  • Learn LEAN methodologies and identify, implement and track process improvements and quick wins across our organization.
  • Learn how each team works by working with subject matter experts and shadowing teams.
  • Effectively facilitate one on one meetings, group meetings and various training events.
  • Assist in customizing LEAN tools for each team.
  • Required to use strategic thinking and planning skills and abilities and applies analytical thinking in determining benefits and results.
Required qualifications, capabilities and skills
  • Excellent communication, facilitation and presentation skills.
  • Excellent organizational and time management skills.
  • Confident and willing to question conventional wisdom.
  • Aptitude for remaining composed and confident under pressure.
  • Passion for improving systems and processes.
  • Embrace new and emerging technologies such as AI driven tools.
  • Strong level of attention to detail, ability to multitask with a strong customer focus.
  • Possess a strong, positive personal brand.
  • Ability to motivate others and help to hold them accountable.
  • Ability to work with little supervision.
Preferred qualifications, capabilities and skills
  • Prior Six Sigma or LEAN experience
  • Prior experience in project management and/or quality assurance
  • Advanced Excel skills
  • Experience in various other MS Office suite of products to include SharePoint, PowerPoint and TEAMS
  • Excellent communication, facilitation (workshops), negotiation and influencing skills with the ability to build strong partnerships with all levels of employees.
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