Client Service Analyst
2 days ago
Overview Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency. As a Client Service Analyst within JP Morgan Treasury Services, you will play a crucial role in providing quality services to our clients by handling day-to-day client inquiries proficiently and professionally, both by phone and email. You will be responsible for servicing internal and external clients across all lines of business, supporting Solution Center agents with first-level escalation, and ensuring a high level of proficiency in TS products and technical applications. This role offers the opportunity to enhance your skills and positively represent the bank while contributing to initiatives that improve quality, create efficiency, and enhance the client experience. Job Responsibilities Advise clients on and assist with account maintenance activities including signer updates, and board resolution changes Act as proactive partner, reaching out to clients to assess progress, client satisfaction, and identify potential impediments to a high level of service satisfaction. Identify and address product/service gaps and development opportunities, leveraging the full array of Payments product capabilities to proactively suggest enhancements to the client’s product line-up. Partner with internal client teams to develop and implement strategic and tactical business plan to meet/exceed the expectations of the client. Use product knowledge to recommend and participate in product enhancements and service delivery plans. Meet with clients on a periodic basis remotely to continuously stay appraised of client’s needs and temperature. Keep appraised of day-to-day transactional and other routine issues by working closely with internal client service partners to proactively identify areas for improvement and efficiency. Act as a client advocate and voice of the client with internal partners to remove roadblocks to advocate on behalf of clients to provide an exceptional service experience. Adhere to and ensures client\'s compliance with risk policies/practices and educates clients on risk/legal requirements. Document and maintain a comprehensive inventory of clients’ business activities with the bank Required qualifications, skills and capabilities Strong verbal and written communication skills – English and Japanese. Alongside fluent English, Business level Japanese language skills are required as the job holder will frequently interact with Asia Pacific and onshore Japanese clients. At least 2 years of relevant in financial industry and/or functional experience. High degree of attention to detail and quality Ability to display a sense of urgency, strong organizational skills and excellent follow through Ability to effectively partner with internal colleagues and external clients Flexibility to support adjustments to work schedule within the APAC shift Ability to communicate information clearly and concisely in Japanese Preferred qualifications, skills and capabilities Core Payments product sets understanding/knowledge. #J-18808-Ljbffr
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Client Service Analyst
3 weeks ago
Caloocan, Philippines J.P. Morgan Full timeOverview Be part of the Client Service Account Management Team! As a Client Service Support Analyst within J.P. Morgan Payments Client Service, you will support a portfolio of Corporate and Investment Banking clients by enabling them to effectively utilize Trade Finance Products and Services. The Service organization serves as a central point of...
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Client Service Delivery Analyst
1 week ago
Caloocan, Philippines J.P. Morgan Full timeIf you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team. As a Client Service Delivery Analyst within JPMorganChase, you will be a key player in our service center operations, providing exceptional customer service and support. Your role will involve addressing client inquiries,...
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Client Service Analyst
3 weeks ago
Caloocan, Philippines J.P. Morgan Full timeIf you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team. As a Client Service Analyst within the Global Client Support Team, you will provide professional customer support, respond to client inquiries by phone and email, verify emails, and recommend services that meet client needs....
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Client Service Analyst
1 week ago
Caloocan, Philippines J.P. Morgan Full timeSeize the opportunity to be a part of the JPMorgan Chase team as a Client Service Analyst in Commercial banking now! As a Client Service Analyst within our Client Service Team, you will be reporting to a Senior Associate or Manager. Your responsibilities will encompass a range of customer service and relationship management tasks, along with operational...
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Client Service Analyst
2 weeks ago
Caloocan, Philippines J.P. Morgan Full timeOverview If you thrive in a fast-paced environment, excel at problem-solving, and are passionate about delivering outstanding client experiences, we invite you to bring your expertise to our team. Join us and make a meaningful impact at the center of our client support operations. As a Client Service Analyst within the Global Support Team, you will act as a...
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Client Service Analyst(Email Verification)
2 weeks ago
Caloocan, Philippines J.P. Morgan Full timeOverview Our Client Service Analyst safeguard your campaigns by validating email lists, reducing bounce rates, and maximizing deliverability. Trust us to keep your outreach accurate, efficient, and impactful—so your message always lands where it matters most. As a Client Service Analyst within the Global Client Support Team, you will be part of the Email...
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Service Desk Analyst
4 weeks ago
Caloocan, Philippines CAI Full timeWho we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it...
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Client Service Associate
3 weeks ago
Caloocan, Philippines J.P. Morgan Full timeOverview Step into the role of a Client Service Senior Associate within our Commercial & Investment Bank (CIB) and become an integral part of our clients' success stories. As the primary point of contact, you'll build strong relationships with high-level executives, delivering tailored solutions and upholding the esteemed standards of JPMorganChase. The...
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Client Service Account Manager
3 weeks ago
Caloocan, Philippines J.P. Morgan Full timeOverview Join our team to shape the future of client service in a dynamic and global environment. Unlock your potential by leveraging your expertise in Trade Finance to drive client satisfaction and business growth. Job Summary As a Client Service Account Manager within J.P. Morgan Payments, you will be a key advisor to our clients, providing strategic...
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Shared Delivery Analyst
3 weeks ago
Caloocan, Philippines Willis Towers Watson Full timeThe Role As an Analyst within the Shared Delivery Group of Pension Outsourcing, you will work with consultants and senior consultants on a variety of special projects for Fortune 1000 and other non-profit organizations. As a Pension Outsourcing Shared Delivery Analyst you will contribute as part of a team to provide general administration support and basic...
