Client Service Delivery Analyst
2 days ago
If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team.
As a Client Service Delivery Analyst within JPMorganChase, you will be a key player in our service center operations, providing exceptional customer service and support. Your role will involve addressing client inquiries, processing transactions, and troubleshooting issues, all while identifying opportunities to refer services based on client needs. You will apply your knowledge of our products and services to resolve issues and enhance client relationships. Your ability to plan and manage your work, coupled with your developing skills in strategic planning, digital literacy, and process automation, will be crucial in achieving operational objectives. Your role will also involve collaborating with internal stakeholders, mitigating conflicts, all while maintaining a keen awareness of fraud prevention strategies.
Job responsibilities- Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services.
- Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation.
- Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact.
- Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.
- Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.
- Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.
- Proficient in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency.
- Proficient in driving continuous and process improvement initiatives to ensure high-quality client experiences.
- Developing ability to apply cultural intelligence and data & tech literacy for effective engagement with diverse clients and innovative solutions.
- Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making.
-
Shared Delivery Analyst
2 weeks ago
Caloocan, Philippines Willis Towers Watson Full timeThe Role As an Analyst within the Shared Delivery Group of Pension Outsourcing, you will work with consultants and senior consultants on a variety of special projects for Fortune 1000 and other non-profit organizations. As a Pension Outsourcing Shared Delivery Analyst you will contribute as part of a team to provide general administration support and basic...
-
Client Service Analyst
2 weeks ago
Caloocan, Philippines J.P. Morgan Full timeOverview Be part of the Client Service Account Management Team! As a Client Service Support Analyst within J.P. Morgan Payments Client Service, you will support a portfolio of Corporate and Investment Banking clients by enabling them to effectively utilize Trade Finance Products and Services. The Service organization serves as a central point of...
-
Client Service Analyst
2 days ago
Caloocan, Philippines J.P. Morgan Full timeSeize the opportunity to be a part of the JPMorgan Chase team as a Client Service Analyst in Commercial banking now! As a Client Service Analyst within our Client Service Team, you will be reporting to a Senior Associate or Manager. Your responsibilities will encompass a range of customer service and relationship management tasks, along with operational...
-
Client Service Analyst
2 weeks ago
Caloocan, Philippines J.P. Morgan Full timeIf you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team. As a Client Service Analyst within the Global Client Support Team, you will provide professional customer support, respond to client inquiries by phone and email, verify emails, and recommend services that meet client needs....
-
Client Service Analyst
1 week ago
Caloocan, Philippines J.P. Morgan Full timeOverview If you thrive in a fast-paced environment, excel at problem-solving, and are passionate about delivering outstanding client experiences, we invite you to bring your expertise to our team. Join us and make a meaningful impact at the center of our client support operations. As a Client Service Analyst within the Global Support Team, you will act as a...
-
Client Service Analyst(Email Verification)
1 week ago
Caloocan, Philippines J.P. Morgan Full timeOverview Our Client Service Analyst safeguard your campaigns by validating email lists, reducing bounce rates, and maximizing deliverability. Trust us to keep your outreach accurate, efficient, and impactful—so your message always lands where it matters most. As a Client Service Analyst within the Global Client Support Team, you will be part of the Email...
-
Service Desk Analyst
2 weeks ago
Caloocan, Philippines CAI Full timeWho we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it...
-
Client Service Account Manager
2 weeks ago
Caloocan, Philippines J.P. Morgan Full timeOverview Join our team to shape the future of client service in a dynamic and global environment. Unlock your potential by leveraging your expertise in Trade Finance to drive client satisfaction and business growth. Job Summary As a Client Service Account Manager within J.P. Morgan Payments, you will be a key advisor to our clients, providing strategic...
-
Client Service Account
2 weeks ago
Caloocan, Philippines J.P. Morgan Full timeJoin our team to shape the future of client service in a dynamic and global environment. Unlock your potential by leveraging your expertise in Trade Finance to drive client satisfaction and business growth. As the Client Service Team Lead within the Client Service Team, you will oversee the success of Client Service Account Managers who manage portfolios for...
-
Client Service Associate
2 weeks ago
Caloocan, Philippines J.P. Morgan Full timeOverview Step into the role of a Client Service Senior Associate within our Commercial & Investment Bank (CIB) and become an integral part of our clients' success stories. As the primary point of contact, you'll build strong relationships with high-level executives, delivering tailored solutions and upholding the esteemed standards of JPMorganChase. The...
