Customer Service Training Specialist
7 days ago
Empower Growth as Our Next Customer Service Training Specialist Are you passionate about helping others succeed? At TalentPop, we are looking for a Customer Service Training Specialist who will play a vital role in equipping our agents and candidates with the skills and confidence they need to thrive. If you excel at creating engaging learning experiences and delivering impactful training sessions, this senior role is for you. What You’ll Bring To The Table 3–5 years of BPO experience in the Customer Service industry 1–2 years of experience as a Customer Service Trainer 1–2 years of Virtual Assistant experience (preferred) Experience with eCommerce platforms and tools such as Gorgias, Shopify, Zendesk, Re:Amaze, and Freshdesk Knowledge and experience in eCommerce operations Familiarity with CRM and project management tools like HubSpot and Monday.com Proficiency in Canva, Trainual, and Loom (preferred but not required) Your Day-to-Day Conduct one-on-one and group training sessions via Zoom for new team members Train new hires on company policies, guidelines, software, and resources to prepare them for success Facilitate customer service and eCommerce platform training for Gorgias, Zendesk, Re:Amaze, Freshdesk, and Shopify Deliver brand-specific and role-specific training, including Brand Concierge and client-focused sessions Create and develop training materials and assessments using approved tools and formats Design engaging and informative presentations using Trainual, Moodle, Loom, and Canva Participate in New Team Member Onboarding Week sessions and lead discussions following the training outline Evaluate trainee performance and provide actionable feedback for improvement Schedule Full-time, Monday to Friday | US PST Time Zone Why Join TalentPop? Performance and recognition bonuses for top achievers Health and dental insurance or a monthly health stipend Paid time off to rest and recharge Year-end bonus as a token of appreciation for your hard work A positive, growth-oriented environment where your ideas are heard Technical Requirements Laptop or desktop with at least an Intel Core i5 or Ryzen 5 processor and 8GB RAM (or equivalent) Stable DSL, Cable, or Fiber internet connection (LAN required) with a minimum of 20 Mbps speed Backup internet connection with at least 5 Mbps speed Inspire. Empower. Lead the way in learning. Join TalentPop today and help shape the next generation of world-class customer service professionals. #J-18808-Ljbffr
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Training & Development Specialist
3 days ago
Capital District, Philippines TalentPop App Full timeJoin Our Team as a Training & Development Specialist! This is your chance to join a winning team and one of the fastest-growing companies in the eCommerce Ecosystem! Job Responsibilities Host training classes via Zoom, discussing topics in the training outline (camera on 50–70% of the shift). Train newly hired agents on policies, tools, software, and...
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Digital Skills Training Specialist
1 day ago
Capital District, Philippines TalentPop App Full timeJoin Our Team as a Digital Skills Training Specialist! This is your chance to join a winning team and one of the fastest-growing companies in the eCommerce Ecosystem! Job Responsibilities Lead Onboarding Week, evaluating and certifying newly hired agents on core policies, systems, and specialized eCommerce tools and resources. Host training classes via Zoom,...
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(PHL) People Operations Specialist I
4 weeks ago
Capital District, Philippines Dayforce Full timeDayforce Quezon City, National Capital Region, Philippines PHL People Operations Specialist I Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the Philippines. About the opportunity Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis,...
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Marketing Client Success Specialist
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Capital District, Philippines ProSource Full timeRole Overview We’re looking for a Customer Success Marketing Specialist to support the clients and help them get the most value out of the product. In this role, you’ll act as a trusted advisor, guiding law firms on marketing best practices, reviewing campaign performance, and ensuring they achieve their business goals. You’ll also build strong...
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IT Support Specialist
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Capital District, Philippines St Trinity Property Group Full timeAbout the Role The IT Support Specialist is responsible for supporting the organization’s IT landscape from a systems and integrations perspective. Operating remotely, this role focuses on application troubleshooting, API integrations, automation workflows, and user support. Key Responsibilities Remote Systems Support & Maintenance – Resolve support...
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Payroll Specialist
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Capital District, Philippines Q2 HR Solutions Full timeOverview Q2 HR Solutions is a leading provider of human resources solutions for businesses of all sizes. We are currently seeking a highly skilled and detail-oriented Payroll Specialist to join our team on a full-time, permanent basis. This is a remote/work from home position, providing flexibility and work-life balance for the right candidate....
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Medical Document Retrieval Specialist
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Capital District, Philippines OpsArmy Full timeMedical Document Retrieval Specialist (Philippines | Remote) OpsArmy Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Medical Document Retrieval Specialist (Philippines | Remote) role at OpsArmy Medical Document Retrieval Specialist (Philippines | Remote) OpsArmy Manila, National Capital Region,...
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Wage Attachment Specialist II
3 weeks ago
Capital District, Philippines Dayforce Full timeDayforce Manila, National Capital Region, Philippines Dayforce Manila, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa...
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Support Specialist
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Capital District, Philippines Wingz PH Full timeOverview Hiring Filipino and Philippine-based professionals only! Wingz is a leading US rideshare company focused on Non-Emergency Medical Transportation (NEMT). Visit our website: Job Summary: We’re hiring a Support Specialist who’s ready to jumpstart or grow their career in customer service. This role is fast-paced and requires someone who can...
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Cash Collections Specialist
3 weeks ago
Capital District, Philippines Buscojobs Full timeOverview This position directly facilitates all aspects of the accounts receivable service to our clients. This includes invoicing, cash posting, credit/debit processing, deductions management, resolution of past due AR, answering client/customer questions, documenting collection efforts, reconciling financial information and addressing root cause of...