(PHL) People Operations Specialist I

4 weeks ago

Capital District, Philippines Dayforce Full time

Dayforce Quezon City, National Capital Region, Philippines

PHL People Operations Specialist I

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the Philippines.

About the opportunity

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, the Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity, and compliance for the global workforce. Our brand promise - Makes Work Life BetterTM - reflects our commitment to employees, customers, partners, and communities globally.

The HR Operations Specialist will provide Tier 1 support for common HR inquiries and transactions, playing a vital role in delivering accurate and timely HR services to employees, managers, and stakeholders. This position focuses on maintaining data integrity and adhering to internal procedures while supporting various employee lifecycle activities. The HR Operations Specialist will collaborate closely with the HR team to meet defined service delivery metrics.

What you’ll get to do
  • Serve as the first point of contact for HR inquiries from global employees, providing timely and accurate information regarding HR policies, processes, and services.
  • Support and answer questions about employee lifecycle activities such as onboarding, offboarding, open enrollment, benefits, payroll, and employment verifications.
  • Resolve employee issues and inquiries by utilizing strong problem-solving skills and a customer-centric approach aimed at first contact resolution.
  • Maintain accurate employee records and data within the HRIS and other relevant databases and ensure compliance with data protection regulations.
  • Collaborate with HR teams to streamline processes and enhance the overall employee experience.
  • Continuously update knowledge of HR policies and procedures to provide relevant and current information to employees.
  • Participate in training sessions and contribute to the development of HR service center resources.
  • Maintain a foundational understanding of global HR policies, practices, and regulatory requirements.
  • Navigate the Case Management System (CRM) to manage and document inquiries effectively.
  • Identify and support the resolution of procedural issues with team leadership for timely resolution.
  • Identify opportunities for continuous improvement or automation within HR processes.
  • Uphold strict confidentiality and discretion in handling sensitive HR matters, ensuring compliance with data protection regulations.
  • Participate in special projects as requested.
Skills and experience we value
  • Minimum of 2 years of experience in a customer-facing HR operations or HR Shared Services role, supporting global employees.
  • Strong customer service and problem-solving skills.
  • Detail-oriented with a focus on data accuracy.
  • Proficiency in Microsoft Office Suite and familiarity with HRIS and CRM systems.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Human Resources
Industries
  • Business Consulting and Services
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