Order Management Coordinator

3 weeks ago


Philippines Canon Australia Pty Ltd Full time

Essential Duties Process subsidies, claims, rebates and marketing funds. Maintain forms and any documentation for the above manuals, update Icon and communicate relevant changes to Business Partners. Compile and distribute click charge exception report on monthly basis. Primary Job Functions Answer voice messages, make outbound calls, send emails and respond to customer inquiries, and effectively communicate resolution to the customer’s issue. Identify customer's issue and provide available support options. Adhere to and demonstrate Quality Monitoring (QA) guidelines. Demonstrate a high level of professionalism and strong customer service orientation. Update Call/Email Management database with details on each customer call in accordance with procedures. Outline any guidelines to customers in accordance with procedures. Regularly stay updated with the latest product knowledge and technical skills using available resources. When required, to elevate issues outside of service boundaries to Team Leader. Assume responsibility for ensuring that customers' experiences with Canon exceed their expectations. Create a positive impression on Canon whenever interacting with customers. Undertake any ad‑hoc project or assignments assigned by Team Leader. Update the record if necessary and verify if information is correct through external tools. Undergo cross‑training and handle other LOBs (line of business) as assigned by the Team Leader. Qualifications Diploma or bachelor’s degree or equivalent Customer Service background strongly recommended. Otherwise, any other basic degree or diploma. 6 months or more of full‑time call handling or email handling experience. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industry IT Services and IT Consulting Location Taguig, National Capital Region, Philippines #J-18808-Ljbffr



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