Customer Solutions Manager

Join or sign in to find your next job Join to apply for the Customer Solutions Manager role at EviSmart™ Customer Solutions Manager – Dental Technology Specialist On-site | BGC, Manila, Philippines About EviSmart™ EviSmart™ is a global leader in AI‑powered dental workflow automation and CAD design outsourcing. Trusted in 26+ countries, our mission is to make dental care smarter, faster, and better — and we’re doing it through powerful software that connects dentists, labs, and manufacturers like never before. Now, we’re expanding our customer success and solutions team to deliver world‑class onboarding experiences and drive value for our clients across the globe. That’s where you come in. What You’ll Do Lead the Journey — From First Login to Lifelong Success Guide dental practices and labs through an exceptional onboarding experience. Use your clinical background to analyze workflows—from patient intake to case completion—and align them with EviSmart capabilities. Deliver practical guidance on digital dentistry best practices and optimize how clients manage digital cases. Communicate complex technical and clinical topics in simple, relatable terms. Ensure customers achieve smooth and confident adoption of the platform. Drive Innovation — Bridge Needs and New Ideas Identify gaps in platform functionality related to dental workflows and clinical requirements. Work closely with dentists, lab technicians, and practice teams to understand pain points in digital case management. Document custom feature requirements that improve clinical outcomes, efficiency, and communication. Manage post‑onboarding custom development projects, ensuring enhancements meet clinical standards and user expectations. Act as the bridge between real‑world clinical needs and technical development teams. Build Partnerships That Last Build strong, trust‑based relationships with dentists, practice managers, and lab technicians. Serve as a knowledgeable advisor who understands both clinical and operational aspects of digital dentistry. Travel to dental clinics and laboratories to observe live workflows and identify improvement opportunities. Facilitate discussions around digital cases, treatment planning, and optimizing patient outcomes. Advocate for the customer’s voice internally to ensure enhancements create real value. Champion EviSmart — From Demo to Delivery Join pre‑sales conversations as the dental technology expert. Demonstrate how EviSmart enhances digital dentistry workflows and case management. Confidently discuss clinical and technical dental procedures to help prospects understand the platform’s impact. Highlight future customization opportunities that support long‑term clinical success. What We’re Looking For Must‑Have Qualifications Clinical dental experience or extensive background in dental sales/support. Proven experience working directly with dentists, labs, and dental professionals. Deep understanding of dental workflows, digital impressions, treatment planning, and lab communication. Ability to simplify complex dental technology concepts for non‑technical users. Strong project management skills, especially in managing post‑implementation enhancements. Excellent communication, presentation, and relationship‑building skills. Willingness to travel frequently to dental offices and labs. Nice‑To‑Have Qualifications Experience with digital dentistry platforms or practice management systems. Knowledge of CAD/CAM workflows and digital integration. Understanding of dental technology regulatory considerations. Familiarity with process mapping tools (Visio, Lucidchart, Miro). Why Join Us? Make Real Impact: Help dental professionals worldwide revolutionize how they collaborate, design, and deliver patient care Collaborative Culture: Work with a global team that celebrates creativity, curiosity, and customer success Growth & Visibility: Take ownership of high‑impact projects with direct influence on product evolution and client satisfaction Perks That Matter: Competitive salary, bonuses, comprehensive health & life insurance, 4+ weeks PTO, and dedicated career development support Ready to Transform Digital Dentistry? If you’re passionate about clinical excellence, digital workflows, and empowering dental professionals — we’d love to meet you. Apply now and help shape the future of dental technology with EviSmart Seniority level Entry level Employment type Full‑time Job function Project Management and Information Technology Industry Software Development Referrals increase your chances of interviewing at EviSmart™ by 2x Get notified about new Customer Solutions Manager jobs in Taguig, National Capital Region, Philippines. #J-18808-Ljbffr