Workforce Manager | Onsite
5 days ago
Job Openings Workforce Manager | Onsite - MOA / Pasay | Dayshift About the job Workforce Manager | Onsite - MOA / Pasay | Dayshift Work Setup: 100% OnsiteLocation: MOA PasaySchedule: Monday -Friday, 5:00 AM -4:00 PM (subject to change based on business needs; AU Program) Responsibilities: Develop month-wise, day-wise, and interval-wise forecasts, factoring in historical trends, seasonality, special events, churn/growth, weather patterns, and other variables. Run short-term forecasts and adjust future volume projections as needed to maintain optimal staffing levels. Create, maintain, and update the capacity plan, ensuring staffing, seating, and logistical requirements are met while balancing cost and performance. Generate and review schedules to meet business requirements, ensuring superior customer service. Lead and supervise a team of WFMs, driving engagement and ensuring SLA compliance across all accounts. Manage service level performance by providing staffing, scheduling, and real-time adherence solutions. Uphold Quality Information Security Management System principles to protect organizational assets. Act as the primary point of contact for all WFM-related concerns. Requirements: At least 3 years of experience as a Workforce Manager. Proven expertise in forecasting, scheduling, and real-time management. Strong organizational skills to meet critical deadlines. High attention to detail and accuracy. Excellent presentation, written, verbal, and email communication skills, with the ability to engage effectively at all levels. Ability to work independently with minimal supervision. Flexible to work shifting schedules, extended hours, and weekends as business needs dictate. #J-18808-Ljbffr
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Pasay, Philippines TASQ Staffing Solutions Full timeJob Openings Workforce Manager | Day Shift | Onsite | Pasay City About the job Workforce Manager | Day Shift | Onsite | Pasay City Work Setup: 100% OnsiteWork Location: MOA PasayWork Schedule: M-F, 5am-4pm - can change depending on the business need (AU Program) Responsibilities: Generates month-wise, day-wise and interval-wise forecast incorporating...
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Workforce Manager
2 days ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱500,000 - ₱1,000,000 per yearWorkforce Manager (MOA Pasay) | OnsiteWork Setup: 100% OnsiteLocation: MOA PasaySchedule: Monday - Friday, 5:00 AM - 4:00 PM (subject to change based on business needs; AU Program)Responsibilities:Develop month-wise, day-wise, and interval-wise forecasts, factoring in historical trends, seasonality, special events, churn/growth, weather patterns, and other...
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BPO Workforce Manager
14 hours ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱600,000 - ₱800,000 per yearPosition: Workforce Manager (MOA Pasay) | OnsiteWork Setup: 100% OnsiteWork Location: MOA PasayWork Schedule: Monday to Friday, 5 AM - 4 PM (may vary based on business needs, especially for AU Program)Responsibilities: Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors like special events, seasonality, growth...
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BPO Workforce Manager
2 days ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱144,000 - ₱600,000 per yearAbout the Position: Workforce Manager (MOA Pasay) | Onsite Work Arrangement: 100% Onsite Location: MOA Pasay Work Schedule: Monday to Friday, 5:00 AM 4:00 PM (may vary based on business requirements, AU Program) Responsibilities: - Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors such as special...
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BPO Workforce Manager
5 days ago
Pasay, Philippines TASQ Staffing Solutions Full timeAbout the job BPO Workforce Manager - Pasay Position: Workforce Manager (MOA Pasay) | Onsite Work Setup: 100% Onsite Work Location: MOA Pasay Work Schedule: Monday to Friday, 5 AM - 4 PM (may vary based on business needs, especially for AU Program) Responsibilities: Develop monthly, daily, and interval forecasts by analyzing historical data and considering...
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BPO Workforce Manager
5 days ago
Pasay, Philippines TASQ Staffing Solutions Full timeAbout the job BPO Workforce Manager (MOA, Pasay) About the Position: Workforce Manager (MOA Pasay) | Onsite Work Arrangement: 100% Onsite Location: MOA Pasay Work Schedule: Monday to Friday, 5:00 AM 4:00 PM (may vary based on business requirements, AU Program) Responsibilities Develop monthly, daily, and interval forecasts by analyzing historical data and...
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Workforce Scheduler
14 hours ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱180,000 - ₱360,000 per yearPosition: Workforce Scheduler (Pasay) | OnsiteWork Arrangement: OnsiteShift: Graveyard scheduleRequirements:Minimum of 1 year experience as a WFM Scheduler in a BPO or call center environmentCandidates must be available to start as soon as possible
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Workforce Manager
2 days ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱360,000 - ₱720,000 per yearWork Setup: 100% OnsiteWork Location: MOA PasayWork Schedule: M-F, 5am-4pm - can change depending on the business need (AU Program)Responsibilities:Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc.Runs short term forecast and...
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Call Center Workforce Manager
3 weeks ago
Pasay, Philippines TASQ Staffing Solutions Full timePosition: Workforce Manager (MOA Pasay) | Onsite Work Setup: 100% Onsite Work Location: MOA Pasay Work Schedule: Monday to Friday, 5 AM - 4 PM (may vary based on business needs, especially for AU Program) Responsibilities: Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors like special events, seasonality,...
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Call Center Workforce Manager
3 weeks ago
Pasay, Philippines TASQ Staffing Solutions Full timeAbout the Position: Workforce Manager (MOA Pasay) | Onsite Work Arrangement: 100% Onsite Location: MOA Pasay Work Schedule: Monday to Friday, 5:00 AM 4:00 PM (may vary based on business requirements, AU Program) Responsibilities: - Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors such as special events,...
