BPO Workforce Manager

4 days ago

Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱144,000 - ₱600,000 per year


About the Position: Workforce Manager (MOA Pasay) | Onsite

Work Arrangement: 100% Onsite

Location: MOA Pasay

Work Schedule: Monday to Friday, 5:00 AM 4:00 PM (may vary based on business requirements, AU Program)

Responsibilities:

- Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors such as special events, seasonality, growth trends, weather, and other relevant influences.

- Prepare short-term forecasts and adjust future volume projections as needed to maintain optimal staffing levels at all times.

- Create, update, and manage the Capacity plan to ensure staffing, seating, and logistical needs are met while balancing cost efficiency and performance.

- Generate and review schedules to align with business needs, ensuring excellent customer service.

- Lead and supervise a dedicated and proactive team of Workforce Managers (WFMs), ensuring all Service Level Agreements (SLAs) across accounts are achieved.

- Enhance client satisfaction by effectively managing service levels, staffing, scheduling, and real-time adherence solutions.

- Safeguard organizational assets by adhering to the principles of the Quality and Information Security Management System.

- Act as the primary point of contact for all Workforce Management-related concerns.

Requirements:

- At least 2 years of college education (without back subjects)

- Minimum of 3 years of experience as a Workforce Manager

- Strong skills in forecasting, scheduling, and real-time management are essential

- Excellent organizational skills to meet critical deadlines

- High accuracy and meticulous attention to detail

- Effective presentation skills

- Ability to deliver projects with minimal supervision, paying close attention to detail

- Excellent written, verbal, and email communication skills, with the ability to interact effectively at various organizational levels

- Flexible and willing to work in shifts, extended hours, and weekends as required by business needs


  • BPO Workforce Supervisor

    6 days ago

    Pasay, National Capital Region, Philippines EPX: EPERFORMAX CONTACT CENTERS Full time ₱1,200,000 - ₱2,400,000 per year

    Responsibilities:Facilitate the development of the Workforce Specialists' performance by conducting individual coaching sessions.Facilitate daily/weekly performance check-ups, meetings, and reviewing schedule containers and WFS to support WFS in their daily tasks, ensure a timely response to requests and concerns and meet staffing targets and other the...

  • BPO Workforce Manager

    2 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱600,000 - ₱800,000 per year

    Position: Workforce Manager (MOA Pasay) | OnsiteWork Setup: 100% OnsiteWork Location: MOA PasayWork Schedule: Monday to Friday, 5 AM - 4 PM (may vary based on business needs, especially for AU Program)Responsibilities: Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors like special events, seasonality, growth...

  • Workforce Assistant Manager

    4 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱500,000 - ₱900,000 per year

    About the job Team Lead/ Assistant Manager/ Lead Assistant Manager Workforce (Hybrid) | PasayWork setup: MOA (Hybrid)Qualifications:5 years BPO experience2 to 3 years Assistant Manager/ Lead Assistant Manager, workforce spaceKnowledgeable of erlang/ occ toolsPreferably with Insurance campaign backgroundPreferred - Work force tool ERLANG

  • BPO Workforce Specialist for a PIONEER ACCOUNT

    4 days ago

    Pasay, National Capital Region, Philippines EPX: EPERFORMAX CONTACT CENTERS Full time ₱900,000 - ₱1,200,000 per year

    Responsibilities:Manage intraday staffing needs in order to meet client requirements based on prescribed intervalsMonitor real-time teammates' call/email/chat status in order to maintain efficiency in serving customersRegularly update teammates' adherence in order to reflect accurate reports which are critical to client analysis and teammate...

  • Workforce Scheduler

    2 hours ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Position: Workforce Scheduler (Pasay) | OnsiteWork Arrangement: OnsiteShift: Graveyard scheduleRequirements:Minimum of 1 year experience as a WFM Scheduler in a BPO or call center environmentCandidates must be available to start as soon as possible

  • Workforce Scheduler

    4 days ago

    Pasay, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱800,000 - ₱1,200,000 per year

    OverviewThe WFM Scheduler is responsible for building, maintaining, and optimizing staff schedules to ensure the business meets its service level goals. This role supports operations by forecasting workload, planning agent shifts, and monitoring schedule adherence. The ideal candidate has strong analytical skills, attention to detail, and experience in...

  • Workforce Manager

    2 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱500,000 - ₱1,000,000 per year

    Workforce Manager (MOA Pasay) | OnsiteWork Setup: 100% OnsiteLocation: MOA PasaySchedule: Monday - Friday, 5:00 AM - 4:00 PM (subject to change based on business needs; AU Program)Responsibilities:Develop month-wise, day-wise, and interval-wise forecasts, factoring in historical trends, seasonality, special events, churn/growth, weather patterns, and other...

  • Workforce Manager

    4 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱360,000 - ₱720,000 per year

    Work Setup: 100% OnsiteWork Location: MOA PasayWork Schedule: M-F, 5am-4pm - can change depending on the business need (AU Program)Responsibilities:Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc.Runs short term forecast and...

  • Workforce Analyst

    2 days ago

    Pasay, National Capital Region, Philippines weSource Management Consultancy Firm Full time ₱14,400 - ₱38,400 per year

    We are looking for a Workforce Analyst to work for our client in Pasay. This is an onsite role that follows a Shifting Schedule.The salary is up to 34K based on experience and interview results.Minimum Requirement of at least 1 year experience in Workforce Management and has Solid experience with Verint, CMS Avaya Supervisor and Microsoft...

  • Workforce Scheduler

    4 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱800,000 - ₱1,100,000 per year

    About the job Workforce Scheduler (MOA Pasay) | OnsiteWork Setup: OnsiteShift: Graveyard ScheduleRequirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center SetupAll candidates must be amenable to start ASAP. RESPONSIBILITIES:Service PlanningThe scheduling and service planning specialist is expected to create short-term to long-range...