BPO Workforce Manager

5 days ago

Pasay, Philippines TASQ Staffing Solutions Full time

About the job BPO Workforce Manager (MOA, Pasay) About the Position: Workforce Manager (MOA Pasay) | Onsite Work Arrangement: 100% Onsite Location: MOA Pasay Work Schedule: Monday to Friday, 5:00 AM 4:00 PM (may vary based on business requirements, AU Program) Responsibilities Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors such as special events, seasonality, growth trends, weather, and other relevant influences. Prepare short-term forecasts and adjust future volume projections as needed to maintain optimal staffing levels at all times. Create, update, and manage the Capacity plan to ensure staffing, seating, and logistical needs are met while balancing cost efficiency and performance. Generate and review schedules to align with business needs, ensuring excellent customer service. Lead and supervise a dedicated and proactive team of Workforce Managers (WFMs), ensuring all Service Level Agreements (SLAs) across accounts are achieved. Enhance client satisfaction by effectively managing service levels, staffing, scheduling, and real-time adherence solutions. Safeguard organizational assets by adhering to the principles of the Quality and Information Security Management System. Act as the primary point of contact for all Workforce Management-related concerns. Requirements At least 2 years of college education (without back subjects) Minimum of 3 years of experience as a Workforce Manager Strong skills in forecasting, scheduling, and real-time management are essential Excellent organizational skills to meet critical deadlines High accuracy and meticulous attention to detail Ability to deliver projects with minimal supervision, paying close attention to detail Excellent written, verbal, and email communication skills, with the ability to interact effectively at various organizational levels Flexible and willing to work in shifts, extended hours, and weekends as required by business needs #J-18808-Ljbffr

  • BPO Workforce Manager

    5 days ago

    Pasay, Philippines TASQ Staffing Solutions Full time

    About the job BPO Workforce Manager - Pasay Position: Workforce Manager (MOA Pasay) | Onsite Work Setup: 100% Onsite Work Location: MOA Pasay Work Schedule: Monday to Friday, 5 AM - 4 PM (may vary based on business needs, especially for AU Program) Responsibilities: Develop monthly, daily, and interval forecasts by analyzing historical data and considering...

  • BPO Workforce Supervisor

    1 week ago

    Pasay, National Capital Region, Philippines EPX: EPERFORMAX CONTACT CENTERS Full time ₱1,200,000 - ₱2,400,000 per year

    Responsibilities:Facilitate the development of the Workforce Specialists' performance by conducting individual coaching sessions.Facilitate daily/weekly performance check-ups, meetings, and reviewing schedule containers and WFS to support WFS in their daily tasks, ensure a timely response to requests and concerns and meet staffing targets and other the...

  • BPO Workforce Manager

    14 hours ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱600,000 - ₱800,000 per year

    Position: Workforce Manager (MOA Pasay) | OnsiteWork Setup: 100% OnsiteWork Location: MOA PasayWork Schedule: Monday to Friday, 5 AM - 4 PM (may vary based on business needs, especially for AU Program)Responsibilities: Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors like special events, seasonality, growth...

  • BPO Workforce Manager

    2 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱144,000 - ₱600,000 per year

    About the Position: Workforce Manager (MOA Pasay) | Onsite Work Arrangement: 100% Onsite Location: MOA Pasay Work Schedule: Monday to Friday, 5:00 AM 4:00 PM (may vary based on business requirements, AU Program) Responsibilities: - Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors such as special...

  • BPO Workforce Supervisor

    2 weeks ago

    Pasay, Philippines ePERFORMAX Contact Centers Corporation Full time

    Responsibilities Facilitate the development of the Workforce Specialists' performance by conducting individual coaching sessions. Facilitate daily/weekly performance check-ups, meetings, and reviewing schedule containers and WFS to support WFS in their daily tasks, ensure a timely response to requests and concerns and meet staffing targets and other the...

  • BPO Workforce Specialist for a PIONEER ACCOUNT

    2 weeks ago

    Pasay, Philippines EPX: EPERFORMAX CONTACT CENTERS Full time

    BPO Workforce Specialist for a PIONEER ACCOUNT 5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from EPX: EPERFORMAX CONTACT CENTERS Manage intraday staffing needs in order to meet client requirements based on prescribed intervals Monitor real-time teammates’...

  • BPO Workforce Supervisor

    4 days ago

    Pasay, Philippines EPX: EPERFORMAX CONTACT CENTERS Full time

    Recruitment Supervisor at EPX: EPERFORMAX CONTACT CENTERS Responsibilities Facilitate the development of the Workforce Specialists' performance by conducting individual coaching sessions. Facilitate daily/weekly performance check-ups, meetings, and reviewing schedule containers and WFS to support WFS in their daily tasks, ensure a timely response to requests...

  • Workforce Assistant Manager

    2 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱500,000 - ₱900,000 per year

    About the job Team Lead/ Assistant Manager/ Lead Assistant Manager Workforce (Hybrid) | PasayWork setup: MOA (Hybrid)Qualifications:5 years BPO experience2 to 3 years Assistant Manager/ Lead Assistant Manager, workforce spaceKnowledgeable of erlang/ occ toolsPreferably with Insurance campaign backgroundPreferred - Work force tool ERLANG

  • Workforce Assistant Manager

    4 weeks ago

    Pasay, Philippines TASQ Staffing Solutions Full time

    About the job Team Lead/ Assistant Manager/ Lead Assistant Manager Workforce (Hybrid) | Pasay Work setup: MOA (Hybrid) Qualifications: 5 years BPO experience2 to 3 years Assistant Manager/ Lead Assistant Manager, workforce spaceKnowledgeable of erlang/ occ toolsPreferably with Insurance campaign backgroundPreferred - Work force tool ERLANG

  • Workforce Assistant Manager

    4 weeks ago

    Pasay, Philippines TASQ Staffing Solutions Full time

    About the job Team Lead/ Assistant Manager/ Lead Assistant Manager Workforce (Hybrid) | Pasay Work setup: MOA (Hybrid) Qualifications: 5 years BPO experience 2 to 3 years Assistant Manager/ Lead Assistant Manager, workforce space Knowledgeable of erlang/ occ tools Preferably with Insurance campaign background Preferred - Work force tool ERLANG