Call Center Workforce Manager

7 days ago

Pasay, Philippines TASQ Staffing Solutions Full time

Position: Workforce Manager (MOA Pasay) | Onsite
Work Setup: 100% Onsite

Work Location: MOA Pasay

Work Schedule: Monday to Friday, 5 AM - 4 PM (may vary based on business needs, especially for AU Program)

Responsibilities:

Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors like special events, seasonality, growth trends, weather, etc.
Conduct short-term forecasting and revise future volume projections as needed to ensure optimal staffing levels at all times
Create, maintain, and update the Capacity Plan to ensure staffing, seat requirements, and logistics are aligned, balancing cost-efficiency and performance
Generate and review schedules to meet business demands while ensuring high-quality customer service
Lead and supervise a proactive and self-reliant team of Workforce Managers, ensuring all Service Level Agreements (SLAs) are consistently met across accounts
Enhance client satisfaction by managing service levels, staffing, scheduling, and Real-Time Adherence solutions effectively
Safeguard organizational assets by adhering to the principles of the Quality Information Security Management System
Act as the primary contact for all Workforce Management concerns
Requirements:

Bachelor's degree or higher
At least 3 years of experience as a Workforce Manager
Strong skills in forecasting, scheduling, and real-time management are essential
Excellent organizational skills to meet critical deadlines
High attention to detail and accuracy
Effective presentation skills
Ability to deliver projects independently with precision
Excellent written, verbal, and email communication skills, capable of engaging with stakeholders at various levels
Flexible and willing to work in shifts, extended hours, and weekends as required by the business

  • Call Center Workforce Manager

    7 days ago

    Pasay, Philippines TASQ Staffing Solutions Full time

    About the Position: Workforce Manager (MOA Pasay) | Onsite Work Arrangement: 100% Onsite Location: MOA Pasay Work Schedule: Monday to Friday, 5:00 AM 4:00 PM (may vary based on business requirements, AU Program) Responsibilities: - Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors such as special events,...

  • Call Center Workforce Scheduler

    2 weeks ago

    Pasay City, Philippines TASQ Staffing Solutions Full time

    About the job Workforce Scheduler (Pasay City) | Onsite Work Setup: Onsite (MOA)Shift: Graveyard Schedule Requirements: At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup All candidates must be amenable to start ASAP. RESPONSIBILITIES: Service Planning The scheduling and service planning specialist is expected to create short-term to...

  • Operational Workforce Lead

    2 weeks ago

    Pasay, National Capital Region, Philippines beBeeLeadership Full time ₱4,000,000 - ₱6,000,000

    Workforce Management LeaderThe role involves overseeing the daily operations of our workforce, ensuring that all tasks are completed efficiently and effectively. The ideal candidate will be expected to lead a team of analysts in planning, directing, and supervising work.Key Responsibilities:Generates forecasts incorporating historical trends and other...

  • Call Center Agent

    3 days ago

    Pasay, Philippines Neksjob Philippines Full time

    Overview We are looking for a Call Center Agent to join our team and serve as the first point of contact for our customers. In this role, you will manage inquiries, provide accurate information, and ensure prompt, professional resolutions to maintain high levels of customer satisfaction. Responsibilities Manage inquiries, provide accurate information, and...

  • Call Center Representative

    5 days ago

    Pasay, Philippines Trinity Workforce Solutions, Inc. Full time

    Responsibilities Manage incoming calls and customer inquiries effectively. Provide accurate product and service information. Resolve customer complaints and issues with professionalism. Maintain records of customer interactions. Collaborate with team members to improve service quality. Meet performance metrics and targets. Maintain a positive and friendly...

  • Call Center Agent

    1 week ago

    Pasay, National Capital Region, Philippines neksjob Full time ₱104,000 - ₱130,878 per year

    neksjob is hiring a Full time Call Center Agent role in Pasay, NCR. Apply now to be part of our team.Job summary:Flexible hours availableQualifications:6 months of call center experienceHigh School or Senior High School graduateBasic computer proficiencyStrong verbal and written communication skillsBenefits:-Competitive salary with bonuses and performance...

  • Call Center Representative

    2 weeks ago

    Pasay, National Capital Region, Philippines neksjob Full time $70,000 - $120,000 per year

    neksjob is hiring a Full time Call Center Representative role in Pasay, NCR. Apply now to be part of our team.Job summary:Flexible hours available

  • Workforce Manager

    5 days ago

    Pasay, Philippines Viventis Search Asia, Inc. Full time

    Overview We\'re Hiring: Workforce Manager! We are seeking an experienced and strategic Workforce Manager to lead our team operations and optimize workforce efficiency. The ideal candidate will have extensive experience in workforce planning, resource allocation, and team management to drive operational excellence and achieve business objectives. Location: ...

  • Workforce Manager

    9 hours ago

    Pasay, Philippines Tap Growth ai Full time

    We\'re Hiring: Workforce Manager! We are seeking an experienced and strategic Workforce Manager to lead our team operations and optimize workforce efficiency. The ideal candidate will have extensive experience in workforce planning, resource allocation, and team management to drive operational excellence and achieve business objectives. Location: Pasay,...

  • Optimizing Workforce Performance

    1 week ago

    Pasay, National Capital Region, Philippines beBeeAnalyzer Full time ₱400,000 - ₱800,000

    Workforce Optimization AnalystWe are seeking a skilled Workforce Optimization Analyst to join our team. The ideal candidate will have a strong background in workforce management and excellent analytical skills.Job Description:The Workforce Optimization Analyst will be responsible for providing vision and leadership to the Results organization in workforce...