
Customer Service Quality Assurance
4 weeks ago
Overview
- Evaluate and score service channel sessions according to QA standards.
- Provide QA reports to management and agents.
- Develop and implement monthly quality inspection plans.
- Suggest quality improvements to management.
- Ensure QC coverage rate ≥ 2.1% (QC volume / Service volume).
- Willing to work in McKinley, Taguig (office-based), Night Shift with flexible scheduling options to accommodate US time zones
- Flexible to work in a shifting schedule, including weekends (Saturday & Sunday) and Holidays
- Can start immediately
- Job Type: Full-time
- Pay: Php35,000.00 - Php38,000.00 per month
- On-site parking
- Paid training
- 8 hour shift
- Evening shift
In person
Qualifications- Fluent in English (reading, writing, and speaking).
- Strong critical thinking, data analysis, empathy, coaching, communication, and collaboration skills.
- Bachelor’s degree or higher.
-
Assistant Manager- Quality Assurance
3 weeks ago
Taguig, Philippines Sutherland Full timeOverview Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models. Join/Apply Assistant Manager - Quality Assurance at Sutherland, Taguig, National Capital Region, Philippines. Job...
-
Quality Assurance
1 week ago
Taguig, National Capital Region, Philippines DigiPlus Interactive Corp Full time ₱900,000 - ₱1,200,000 per yearAbout DigiPlus Interactive Corp.DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come.For more information, visit: Job Summary:We are...
-
Quality Assurance
4 days ago
Taguig, National Capital Region, Philippines Systemantech Full time ₱780,000 per yearJob Title: Clinical Applications Services Quality Assurance (CASQA)Job Description:Primary Responsibility:The Clinical Applications Services Quality Assurance (CASQA) Analyst is responsible for ensuring that all system enhancements, process changes, and related documentation meet the highest standards of quality, functionality, and compliance before...
-
Quality Assurance
4 weeks ago
Taguig, Philippines Nezda Global Full timeOverview Earn up to P80,000! Nezda is actively hiring for Quality Assurance & Senior Quality Assurance. Qualifications Minimum of 1-year experience in END-TO-END QA process Familiarity with RISK REGULATORY AND COMPLIANCE POLICIES Transactional Quality Exposure Job Details Job Type: Full Time Job Location: Taguig Apply for this position Full Name * Email *...
-
Quality Assurance Manager
4 weeks ago
Taguig, Philippines CRIF Full timeCRIF Taguig, National Capital Region, Philippines Quality Assurance Manager CRIF Taguig, National Capital Region, Philippines COMPANY DESCRIPTION CRIF is a global leader in credit bureau, business information, and credit risk management solutions. We elevate businesses to the next level with an expert blend of data and analytics. Through data-driven...
-
Quality Assurance Auditor
6 days ago
Taguig, Philippines General Motors Full timeSponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines office three times per...
-
Deputy Manager Quality Assurance
2 days ago
Taguig, National Capital Region, Philippines Hi-Deas Expedient Solutions Limited Full time ₱90,000 - ₱120,000 per yearPosition: Quality Assurance Assistant ManagerAccount: Disability ClaimsRequired Headcount: 1Location: TaguigWork Set-up: ONSITE (Willing to work onsite in Taguig)Salary: 65K- negotiable depending on experienceStart Date: ASAPIf you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to...
-
Taguig, National Capital Region, Philippines Systemantech, Inc Full time ₱720,000 - ₱780,000 per yearJob Title: Clinical Applications Services Quality Assurance (CASQA)Job Description:Primary Responsibility:The Clinical Applications Services Quality Assurance (CASQA) Analyst is responsible for ensuring that all system enhancements, process changes, and related documentation meet the highest standards of quality, functionality, and compliance before...
-
Quality Assurance Supervisor
2 weeks ago
Taguig, National Capital Region, Philippines PH GLOBAL JET EXPRESS INC. Full time ₱1,200,000 - ₱2,400,000 per yearJob description:SUMMARY:QA Supervisor is a specialist in preventing operational errors by ensuring that the SOPs are strictly implemented in order to prevent misoperations or problematic parcels. He/she is concerned with the proactive procedural process of J&T Operations (both internal and external). Anticipates periods of problem occurrence and proposes...
-
Quality Assurance Manager
1 week ago
Taguig, National Capital Region, Philippines YONDU INC. Full time ₱1,500,000 - ₱2,500,000 per yearGENERAL RESPONSIBILITIES:The Quality Assurance Manager will oversee the activity of the quality assurance team/s and staff, developing, implementing, and maintaining a system of quality and reliability testing for the organization's products and/or development processes. Creates testing strategy and makes sure that it is implemented according to set...