Customer Service Quality Assurance

4 weeks ago


Taguig, Philippines Welsend Global Services Full time

Overview

  1. Evaluate and score service channel sessions according to QA standards.
  2. Provide QA reports to management and agents.
  3. Develop and implement monthly quality inspection plans.
  4. Suggest quality improvements to management.
  5. Ensure QC coverage rate ≥ 2.1% (QC volume / Service volume).
Work Setup
  • Willing to work in McKinley, Taguig (office-based), Night Shift with flexible scheduling options to accommodate US time zones
  • Flexible to work in a shifting schedule, including weekends (Saturday & Sunday) and Holidays
  • Can start immediately
Job Details
  • Job Type: Full-time
  • Pay: Php35,000.00 - Php38,000.00 per month
Benefits
  • On-site parking
  • Paid training
Schedule
  • 8 hour shift
  • Evening shift
Work Location

In person

Qualifications
  • Fluent in English (reading, writing, and speaking).
  • Strong critical thinking, data analysis, empathy, coaching, communication, and collaboration skills.
  • Bachelor’s degree or higher.
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