Quality Assurance Auditor

7 days ago

Taguig, Philippines General Motors Full time

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business. The Role The Quality Lead supports People Services Center operations in performing Quality Audits. It is part of a global team responsible for master processes development and review, quality support, continuous improvement systems, operating practices, metrics, case categorization and reporting. What You’ll Do Lead the implementation of People Services Center Quality Assurance plan Conduct quality audits and calibration sessions with Leadership and Subject Matter Experts Track quality performance based on Customer Survey feedback and lead improvement effort Continually analyze and increase the value of the quality system Capability to create and review Master Processes documentation for supporting People Services Center Operations Facilitate Quality System (e.g. Master Process, Quality Handbook) and Problem Solving training Determine customer survey strategies to increase participation rates Support and validate requirements for Operations and Quality Dashboard development Your Skills & Abilities (Required Qualifications) Bachelor's degree Knowledge of and experience in Operational Excellence methodology (6 sigma) Demonstrated ability to analyze data and present key insights in formal meetings with upper management Demonstrated ability to lead problem solving projects Highly skilled on developing presentations and communicating Skilled on negotiation and argumentation Excellent Communication Skills in English Minimum 2 years’ experience in a Quality or Operations support role What Will Give You A Competitive Edge (Preferred Qualifications) Experience as a customer service agent Working with OpEx (6 sigma) projects Quality System leadership experience Training experience NOTE: This is a Night Shift schedule. #J-18808-Ljbffr

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