Business Development Assistant Manager

JOB SUMMARY The Business Development Assistant Manager role aims to assist in developing and implementing sales strategies targeting potential players, assist in the development of premium and junket markets, and ensure that in-house host teams are able to perform expected and assigned tasks. The Assistant Manager is also responsible for creating and advising the Host Operations team of the players’ profile and preferences, as well as reviewing and approving player entitlements. RESPONSIBILITIES Sales Strategy Development and Implementation Create business development requirements, sales goals, and VIP programs and products Develop and oversee implementation of sales action plans specific to the assigned region/target market Review implementation rules of recommended revisions to strategies or objectives based on sales performance against the sales targets Cascade implementation rules to direct reports for alignment and execution Player Development, Acquisition and Retention Acquire new customers via marketing trips or VIP referrals Review membership database to check existing players who can be developed in-house Build and manage relationships with junket groups and other related alliances Create and implement approved retention programs for inactive VIP Players Schedule marketing trip to visit premier players to check authenticity of business and personal details provided Identify qualified players for card upgrades Profile players for cash checking facility (CCF) Track and monitor player’s gaming activity Perform telemarketing functions to contact potential clients Entertain guests and facilitate service recovery tasks when necessary Player Profiling and Onboarding Create VIP player profiles and communicate player preferences to Host Operations Prep the VIP team for new VIP players’ ocular/first visit by providing details of the player/s before they arrive at the property Facilitate new player onboarding and introduce new VIP players to Host Operations Review and approve VIP player entitlements as necessary People Management Consistently act in line with organization values Responsible for the supervision of Officers per assigned shift Responsible for manpower assignments per gaming level where Local VIP players are playing and ensure that High limits counter are covered for every shift Ensures staff compliance to P&P and adherence to assigned/delegated tasks Approves complimentary hotel bookings and can issue complimentary F&B during special occasions within the defined level threshold Mentor direct reports on customer profiling, demonstration of excellent customer service and customer conversion Conduct performance evaluation to assigned direct reports within the team’s defined evaluation frequency Cascade department KPIs and monitor achievement of targets Enforce discipline and proper behavioral traits to subordinates, maintaining a fair, consistent, and non-prejudicial approach Monitor and provide feedback on performance of team members and conduct coaching/counseling QUALIFICATIONS Must have completed at least 2 years of college education At least one (1) year experience managing a team Previous experience in a similar job is an advantage Experience in sales, marketing, prospecting and lead generation Experience in project management is an advantage Good written and verbal English communication skills. Proficiency in Mandarin, Korean, and/or Japanese is a plus. Excellent customer service skills Basic PC operational skills and knowledge in Google Workspace Strong interpersonal skills Sales and negotiation skills Must be able to deal with different types of individuals Organized and has great attention to details Has strong leadership characteristics to delegate tasks, influence, motivate, and develop team members #J-18808-Ljbffr