CUSTOMER SUCCESS SPECIALIST

Overview

CUSTOMER SUCCESS SPECIALIST - ACCOUNT COORDINATOR

Make your next big career move by applying as KMC Solutions’ next CUSTOMER SUCCESS SPECIALIST - ACCOUNT COORDINATOR. The Account Coordinator at Sesimi is pivotal in ensuring that both Content Delivery and Compliance Management services are executed flawlessly. This role involves direct support to Account Executives and requires precise coordination and management of multiple tasks to meet the demands of North American clients during night shifts.

This position offers the unique opportunity to work with some of the world's most iconic brands and provides a platform to enhance skills in high-standard content delivery and compliance practices. The role is based in the vibrant KMC Pasig office, offering a dynamic and collaborative work environment.

• Assist Account Executives by preparing and overseeing the briefing of template content to the Design Engineering team.
• Efficiently organize, tag, and categorize creative assets for optimal storage and accessibility.
• Prepare comprehensive meeting notes for both internal and external Work In Progress (WIP) meetings and attend these meetings to document crucial details and action items.
• Conduct thorough testing of content templates to ensure their accuracy, responsiveness, and alignment with brand standards.
• Manage the final stages of template approval and oversee their live implementation across extensive retailer networks.
• Compile and manage ad hoc compliance and performance reports tailored for Account Executives' needs.
• Perform detailed creative assessments and maintain rigorous documentation and updates of brand compliance guidelines.
• Provide support to Compliance Account Managers in daily operations and strategic project execution.

• Exceptional command of both written and verbal English.
• Proven organizational skills and meticulous attention to detail.
• Capability to independently manage and prioritize multiple tasks in a high-pressure environment.
• Proficiency in productivity and project management tools such as Google Workspace, Monday.com, Asana, Slack, and Zoom.

• Prior experience in content coordination, creative production, or compliance management is highly valued.
• Experience working night shifts and flexibility in scheduling to align with North American business hours is preferred.

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team)

Note: View the complete list of pre-employment requirements is available from KMC.

If you\'re a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture: At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals. We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder. We work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem. We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much more

Job Code: XTN-C