Customer Service Specialist

4 weeks ago

Pasig, Philippines Risewave Consulting Inc. Full time

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Job Description Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

LOCATION: Baguio City (with free accommodation and cooked rice)

Responsibilities:

  • Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTool’s laser cutting and engraving products.
  • Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions.
  • Monitor and follow up on customer feedback to ensure complete resolution of service-related concerns.
  • Build and maintain positive customer relationships to enhance overall satisfaction and loyalty.

Job Requirements:

  • At least 1 year of experience in customer service or support.
  • At least college level.
  • Strong verbal and written English communication skills.
  • Comfortable handling calls, emails, and live chats.
  • Good problem-solving and active listening skills.
  • Willing to work night shifts, weekends, or holidays.
  • Ability to work in a fast-paced, team-oriented environment.
Working Location

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