Customer Service and Logistics Manager

3 weeks ago

Taguig, Philippines Perfetti Van Melle Full time

Roles and Responsibilities Logistics Planning & Cost Management

  • Optimize logistics networks and reduce costs across warehousing and transportation.
  • Negotiate transport rates and evaluate logistics models for efficiency.
  • Implement cost-saving initiatives and process improvements to maximize working capital.
Inbound Management
  • Ensure timely and complete release of imported goods through broker coordination.
  • Monitor shipment schedules and compliance with import regulations.
  • Participate in freight RFQs and manage broker performance.
3PL Management
  • Oversee 3PL operations to meet service level agreements and inventory accuracy.
  • Conduct logistics audits and drive improvements in warehouse and transport systems.
  • Manage inbound/outbound logistics including safety and quality standards.
Customer Supply Chain
  • Lead the Customer Service Team under a customer-facing model.
  • Implement Vendor Managed Inventory and ensure accurate order processing.
  • Engage with key stakeholders during business reviews.
Countering and Collection
  • Manage the full order-to-cash process.
  • Resolve issues collaboratively with Finance and Sales teams.
Reverse Logistics
  • Lead reverse logistics operations in compliance with global standards.
  • Document and correct delivery rejections using SAP.
Others
  • Develop and supervise logistics and customer service teams.
  • Collaborate on regional logistics projects and conduct partner reviews.
  • Manage SAP systems and lead e-commerce logistics execution.
Qualifications Key Qualifications & Competencies
  • Education : Bachelor’s degree in Engineering, Business, Supply Chain, or equivalent.
  • Experience : At least 7 years in Customer Service and Logistics Management within the FMCG industry.
  • Technical Skills : Proficient in 3PL management, inventory and warehouse operations, SAP (SD & MM modules), and ERP systems.
  • Analytical & Strategic Thinking : Strong analytical skills, strategic mindset, and structured problem-solving approach.
  • Leadership : Proven people leadership, team development, and cross-functional collaboration.
  • Customer Supply Chain Expertise : Experience in vendor-managed inventory and customer-facing supply chain models.
  • Communication & Negotiation : Excellent interpersonal skills, negotiation capabilities, and stakeholder engagement.
  • Process & Results Orientation : Focused on optimizing logistics networks, driving results, and continuous improvement.
  • Regulatory Knowledge : Familiarity with customs compliance and international trade regulations.
  • Mobility : Willingness to conduct warehouse and trade visits for customer immersion.
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