Senior Manager Lean Process Excellence

16 hours ago


Taguig, Philippines J-K Network Services Full time

Client Company: A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare.

Position: Senior Manager – Lean Process Excellence (With Signing Bonus)
Industry: BPO
Location: Taguig City
Postal: 1012
Salary Offer: Php180,000 basic + Php20,000 allowance + Signing Bonus
Work Schedule: Shifting Schedule
Work Set Up: Work onsite

Benefits:
✨Government mandated benefits
✨13th Month Pay
✨HMO
✨Vacation Leave Credits
✨Sick Leave Credits

Job Responsibilities:
✨ Lead and manage end-to-end process improvement and service excellence initiatives across departments.
✨ Identify inefficiencies, perform root cause analysis, and implement sustainable process solutions.
✨ Apply Lean, Six Sigma, and continuous improvement methodologies to enhance performance and quality.
✨ Collaborate with cross-functional teams to optimize service delivery and elevate customer experience.
✨ Define, track, and analyze KPIs to measure process effectiveness and improvement outcomes.
✨ Partner with senior leadership to align improvement initiatives with strategic business goals.
✨ Mentor and guide a team of process improvement professionals to drive results.
✨ Prepare reports and dashboards to communicate progress, insights, and success metrics to stakeholders.

Job Requirements:
✨ Open for Undergraduates
✨7+ years of experience in process improvement, service excellence, or operational excellence (BPO or shared services experience a plus).
✨With experience managing Telco and Media accounts
✨Strong background in Lean, Six Sigma, or other process optimization frameworks (Green/Black Belt) is an advantage
✨Amenable to work on a Hybrid set up
✨Can start as soon as possible

Recruitment process: Online and Face to face
✨Initial interview
✨Final interview
✨Job offer



  • Taguig, Philippines HRTX Full time

    Qualifications: Must have at least a Bachelor's Degree in any field.Required: Certified Six Sigma Green Belt with experience in leading multiple process improvement initiatives.Preferred: Certified Six Sigma Black Belt and experience in handling various process improvement projects.Strong understanding of Lean and Six Sigma methodologies.At least 5 years of...


  • Taguig, Philippines HRTX Full time

    Qualifications: Must have at least a Bachelor's Degree in any field. Required: Certified Six Sigma Green Belt with experience in leading multiple process improvement initiatives. Preferred: Certified Six Sigma Black Belt and experience in handling various process improvement projects. Strong understanding of Lean and Six Sigma methodologies. At least 5 years...


  • Taguig, National Capital Region, Philippines Google Operations Center Full time ₱2,000,000 - ₱2,500,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs a Global Process Excellence Manager you will serve as a key driver of strategic change, leading...


  • Taguig, Philippines Google Operations Center Full time

    Join to apply for the Process Excellence Manager role at Google Operations Center . At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Global Process...


  • Taguig, Philippines Google Operations Center Full time

    Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Global Process Excellence Manager you will serve as a key driver of strategic change, leading...


  • Taguig, Philippines Sutherland Full time

    Sutherland is seeking a dynamic and goal-oriented person to join us as Senior Manager for Service Excellence. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! The Lean Six Sigma Process Improvement Manager...


  • Taguig, National Capital Region, Philippines BIITECH, LLC Full time ₱1,500,000 - ₱3,000,000 per year

    Job Title:Service Excellence Senior ManagerLocation:Taguig (Onsite)Work Setup and Schedule:OnsiteJob Summary:The Service Excellence Senior Manager is responsible for leading and executing Six Sigma initiatives by engaging with senior leaders across the enterprise to identify and scope business challenges, conduct fact-based analyses and problem-solving, and...


  • Taguig, Philippines Metrobank Full time

    Senior Process Excellence Manager Metrobank Taguig, National Capital Region, Philippines Job Summary: Responsible for the consistency of the Bank’s processes and due diligence standards in driving continuous improvement to foster a culture of productivity and innovation for optimal organizational performance. Responsibilities Conduct a thorough assessment...


  • Taguig, National Capital Region, Philippines Arch Global Services Full time ₱600,000 - ₱1,200,000 per year

    Technical & Analytical Skills· Proficient in using Lean methodology tools such as Root Cause Analysis (RCA), Voice of the Customer (VoC), Gemba, Value Stream Mapping (VSM) and others· Process Mapping and Optimization· Operational and Analytical Thinking· Proficient in using Business Process Model and Notation (BPMN) symbols· Experience with Process...


  • Taguig, Philippines Hexaware Technologies Phil. Branch Full time

    Role Description : A Quality Analyst plays a crucial role in ensuring that a company's products, services, and processes meet or exceed the established quality standards. They are responsible for conducting comprehensive evaluations, assessments, and audits to identify areas for improvement and ensure adherence to quality control measures. The primary...