Benefits Operations Analyst

Benefits Operations Analyst - (Business Level Japanese Speaker)

Citi Taguig, National Capital Region, Philippines

Job Description

The Benefit Operations Analyst is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgments based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Key Roles and Responsibilities

• Sound knowledge of country corporate benefits & Statutory Benefits of Japan including operational activities.
• Expertise in the administration of Defined Contribution and Defined Benefit pension plans within the country.
• Proficiency in managing the statutory benefits applicable in the country.
• Understanding of the processing related to salary benefits, corporate benefits, and allowances applicable in the company.
• Group Long Term Disability Income Insurance - Payment & Booking for payment and cost allocation; Prepare insurance premium calculation data and subscriber data to vendor.
• Prepare insurance premium calculation data and subscriber data to vendor.
• Survivor Benefit Plan - Budget PO creation and monthly payment, booking for cost allocation, Upload employee salary related information to pension system.
• Feedback to inquiries from HR and employee for compensation and equity related including stock award related, DRS related, forfeiture letter and etc.
• CGMJ/CBNA accounting, mobility accounting related including reclass for tax reserve and director expense.
• Booking for expat/former expat income/National Tax/1st Provisional/2nd Provisional tax payment.
• For equity payment, proceed population check before payment/send payment data and booking data to Payroll team/send payment detail to region.
• Send commuting fee data related to employee route change requests, retirement, and reinstatement to Payroll Inc. for settlement.
• EIB submission and get CEMP approval.
• For SBP and GLTD insurance process, Employee data management in Nissay (pension management vendor) website.
• Daily workday report downloads.
• Ensures that the processes are performed in accordance with set procedures and in compliance with corporate governance; accountable for meeting accuracy, timeliness, satisfaction and NPS metrics.
• Participates in huddles and team meetings; escalates issues to the Manager/Team leaders and resolves issues to closure using the global incident reporting process.
• Participates in discussing process improvements to increase efficiency, reduce complexity and cost; supports standardization and controls.
• Monitors customer and HR partner satisfaction feedback and business performance metrics to identify pain points and drive improvements.
• Ensures operating manual procedures are reviewed and updated yearly and when necessary.
• Meets agreed SLA for Accuracy and Turnaround Time for Benefit Ops processes (statutory benefit, corporate benefit, invoicing and accounting).
• Assesses risk in business decisions, supports compliance with laws and regulations, and escalates/control issues with transparency.

Qualifications & Other Aptitudes

• Bachelor’s degree/University degree or equivalent experience
• Specialty knowledge in monitoring, assessing, analyzing and/or evaluating processes and data
• Minimum 3 to 4 years of experience in Benefit Operations including Pension, Insurance and other allowances, Accounting, or payroll; Japan-related experience is preferred
• Proficient in MS Applications (Word, Excel, Power Query, Macro)
• Working knowledge of HR systems including Workday; payroll and accounting systems highly desirable
• Strong interpersonal skills
• Able to handle high volume of work and adaptable to change
• Able to plan and manage own time, work with minimal supervision
• Able to rapidly learn technical and business techniques and knowledge
• Mature with strong attention to detail
• Strong thinking and problem-solving skills – ability to analyze errors/complex situations and identify solutions
• Positive attitude

Language Proficiencies

• Fluent in English and Japanese in both written and verbal communication

Key Working Partners

• Benefit and allowance pillar, HR compliance team, HR Partners & Global Payroll Services
• Payroll Vendors & Benefit Vendors
• Finance & Country Tax

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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