Benefits Operations Analyst

Benefits Operations Analyst (Mandarin Speaker)

Location: Citi Taguig, National Capital Region, Philippines

Job Description

The Benefit Operations Analyst is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Key Roles And Responsibilities

• Sound knowledge of country corporate benefits & Statutory Benefits of Taiwan including operational activities.
• Expertise in the administration of Defined Contribution and Defined Benefit pension plans within the country.
• Proficiency in managing the statutory benefits applicable in the country.
• Understanding of the processing related to salary benefits, corporate benefits, and allowances applicable in the company.
• Group Long Term Disability Income Insurance - Payment & Booking for payment and cost allocation; Prepare insurance premium calculation data and subscriber data to vendor.
• Prepare insurance premium calculation data and subscriber data to vendor.
• Survivor Benefit Plan - Budget PO creation and monthly payment, booking for cost allocation, Upload employee salary related information to pension system.
• Feedback to inquiries from HR and employee for compensation and equity related including stock award related, DRS related, forfeiture letter and etc.
• CGMJ/CBNA accounting, mobility accounting related including reclass for tax reserve and director expense.
• Booking for expat/former expat income/National Tax/1st Provisional/2nd Provisional tax payment.
• For equity payment, proceed population check before payment/send payment data and booking data to Payroll team/send payment detail to region.
• Send commuting fee data related to employee route change requests, retirement, and reinstatement to Payroll Inc. for settlement.
• EIB submission and get CEMP approval.
• For SBP and GLTD insurance process, Employee data management in Nissay (pension management vendor) website.
• Daily workday report downloads.
• Ensures that the processes are performed in accordance with set procedures and in compliance with the corporate governance. Accountable for ensuring processes are performed in accordance with agreed procedures while meeting all accuracy, timeliness, satisfaction and NPS metrics.
• Actively participates in and delivers on actions from huddles and team meetings.
• Escalates issues to the Manager/Team leaders and resolves issues to closure using the global incident reporting process while ensuring all stakeholders are kept regularly informed of progress to closure.
• Actively participates in discussions to simplify, streamline, re-engineer, automate and/or outsource processes to increase efficiency, reduce complexity and eliminate unnecessary cost. this includes but not limited to utilizing PCT and other tools to make process more standardized and efficient, with controls in place Contribute to a culture of continuous improvement within HR Benefits Operations to support achievement of productivity goals.
• Actively monitors customer and HR partner satisfaction feedback and Business Performance Metrics to identify pain points and identify solutions / actions with team members/team leaders to improve the customer experience.
• Ensures the operating manual procedures are reviewed and updated yearly and when necessary.
• Meet agreed SLA for Accuracy and TAT for Benefit Ops related processes (statutory benefit , corporate benefit , invoicing and accounting)
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications & Other Aptitudes

• Bachelor’s degree/University degree or equivalent experience
• Specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data.
• Has a minimum of 3 to 4 years' work experience handling Benefit Operations including Pension, Insurance and other allowance, Accounting, or payroll. Japan and Taiwan related experience is preferred.
• Proficient in MS Applications (Word, Excel, Power Query, Macro)
• Working knowledge of HR systems including Workday, payroll and accounting systems highly desirable
• Strong interpersonal skills
• Able to handle high volume of work and adaptable to change
• Able to plan and manage own time, works with minimal supervision
• Able to rapidly learn technical and business techniques and knowledge
• Mature and with strong attention to detail
• Strong thinking and problem solving skills – able to analyze errors/complex situations and identify appropriate solutions
• Mature and with strong attention to detail and positive attitude

Language Proficiencies

• Fluent in English and Mandarin/Japanese in both written and verbal communication to conduct better communication and engagement.

Key Working Partners

• Benefit and allowance pillar , HR compliance team, HR Partners & Global Payroll Services
• Payroll Vendors & Benefit Vendors
• Finance & Country Tax

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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