Call Center Trainer

2 weeks ago

Pampanga Philippines J-K Network Services Full time

This company is an IT, Engineering company existing for 40 years, offering end-to-end partnered solutions across various industries, including financial services and healthcare. Job Overview Position: Call Center Trainer (Clark Pampanga) Industry: BPO Location: Clark Pampanga Salary Offer: Php35,000 basic Work Schedule: Flexible schedule Work Set Up: Work-Onsite Benefits Government mandated benefits 13th Month Pay HMO Vacation Leave Credits Sick Leave Credits Job Requirements Bachelor graduate With experience in Collections is a plus At least 2-3 years of work experience as a Trainer. Experience working in a BPO industry. Amenable to work onsite and on flexible schedule in Pampanga Job Responsibilities Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos. Preparing procedures and policies regarding sales techniques and appropriate agent conduct. Scheduling and conducting training sessions on various call center topics to prepare and support new employees. Training experienced employees on new or updated call center procedures to improve their performance. Liaising with team leaders and managers to conduct on-the-job coaching. To apply, please follow our recruitment process: Online and Face to face Initial interview Final interview Job offer Please look for Ms. Jai. #J-18808-Ljbffr

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