Service Desk Team Leader
7 hours ago
Overview As a Service Desk Team Leader , you manage a team of Service Desk Analysts, and you are responsible for overseeing the day-to-day effectiveness of service provision and ensuring that targets are met. You also supervise the activities of all the members to ensure that they deliver excellent customer service and provide customer guidance. Responsibilities Provide hardware / software / network problem diagnosis / resolution via telephone, email, or chat for customer’s end users Route problems to internal 2nd and 3rd level IT support staff Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution Administer and provide User account provisioning Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps Provide level 1 remote desktop support and perform other activities based on SOPs Perform user account management activities Should have hands on experience windows based client operating systems like windows 7, vista, XP Knowledge on server, Network, storage and other IT Infrastructure devices Knowledge of Active directory, exchange Knowledge in ITSM tools like service now, Remedy and etc. In depth Knowledge on MS office suit Knowledge on Internet browsers, VPN and remote dial in users and other desktop applications like WinZip, Acrobat and etc. Support knowledge on laptop, desktop, printers PDA, blackberry Escalate complex problem to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) Troubleshoot client software and basic network connectivity problems Identify, evaluate and prioritize customer problems and complaints May train users and operators on a limited basis and/or may write training procedures Participate in on-going training and departmental development Routine maintenance updates with other IT staff and business units Provide all required documentation including standards, configurations and diagrams Provide knowledge transfer of EUC operations Should have strong verbal / written communication Excellent interpersonal skills with the ability to influence both I.T. and the business Qualifications With at least 2 years of experience as Service Desk Team Leader (open for both TSR and SD TL) To provide support for on call escalations and doing root cause analysis of given issue To independently resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards, regulatory requirements and company policies Work on value adding activities such Knowledge base update & management, Training freshers, coaching Employment Details Monthly Salary: ₱44,900 (₱39,100 base + ₱5,800 allowance) Work Set Up: 100% Onsite Schedule: Graveyard shift and shifting schedule (weekends off not fixed) Experience Required: Minimum 2–3 years as a Team Lead (Service Desk operations experience preferred) Work Location: 7th Floor, One World Square, Upper McKinley Hill, Taguig, 1634 #J-18808-Ljbffr
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IT Service Desk Team Leader
6 days ago
Taguig, Philippines DITO Telecommunity Corporation Full timeTalent Acquisition Specialist at DITO Telecommunity Corporation Overview Monitor the performance quality of outsourced IT Service Desk members handling Level 1 escalations, ensuring adherence to defined SLAs. Analyze ticket trends and implement improvement initiatives to optimize service delivery. Leverage data analytics and tools such as Power BI to drive...
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Service Desk Team Lead
7 days ago
Taguig, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per yearWE ARE LOOKING FOR SERVICE DESK TEAM LEADS TO START ASAPAbout This Role:As a Service Desk Team Leader, you manage a team of Service Desk Analysts, and you are responsible for overseeing the day-to-day effectiveness of service provision and ensuring that targets are met. You also supervise the activities of all the members to ensure that they deliver...
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IT Service Desk Team Lead
5 days ago
Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱470,400 - ₱587,200 per yearWe need 20 IT Service Desk Team Lead in Taguig 1 Day Hiring ProcessLocation: One World Square, Upper McKinley Hill Taguig City Set-up: OnsiteJob Title: Service Desk Team LeadSchedule: Graveyard shift & shifting scheduleStart date: ASAP/OctoberJob description:As a Service Desk Team Leader, you will oversee a team of Service Desk Analysts, managing daily...
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Team Leader – Service Desk
3 days ago
Taguig, National Capital Region, Philippines Citi Full time ₱900,000 - ₱1,200,000 per yearDiscover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Team Leader – Service Desk is an intermediate level role...
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IT Service Desk
2 weeks ago
Taguig, National Capital Region, Philippines E-team Workforce Private Corporation Full time ₱600,000 - ₱1,200,000 per yearRole: L1 Service Desk Analyst Work Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig City (Few blocks away from Venice Grand Canal Mall) Work Schedule: Candidate must be amenable to work in a shifting schedule. Work Set Up: This 100% onsite/office reporting. Job Qualifications: • Relevant Service Desk Experience is an advantage. •...
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IT Service Desk
6 days ago
Taguig, Philippines Nezda Global PH Full timeIT Service Desk - Team Leader BPO CSR / TSR / Service Desk - TEAM LEADER Location: 7th Floor, One World Square, Upper McKinley Hill, Taguig Qualifications: At least High School Graduate 2-3 years Team Lead experience (Service Desk operational experience is an advantage) Willing to work onsite in Taguig and on shifting schedules Can Start ASAP What We Offer:...
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IT Service Desk
2 weeks ago
Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱37,300 - ₱44,900 per yearURGENT HIRING FOR IT SERVICE DESK ONE DAY PROCESS START ASAP GET YOUR JO NOW APPLY NOWWORK ONSITE:MCKINLEY, TAGUIG CITYA. IT SERVICE DESK TEAM LEADOFFER AND BENEFITS:44,900 SALARY PACKAGE15% NIGHT DIFFERENTIALHMO DAY 1 PLUS 3 FREE DEPENDENTSLIFE INSURANCEANNUAL INCREASEPERFORMANCE-BASED INCENTIVEOTHER BENEFITS WILL BE DISCUSSED UPON JOB OFFERMINIMUM...
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Service Desk Team Lead
1 week ago
Taguig, Philippines HCLTech Full timeHCLTech Taguig, National Capital Region, Philippines Service Desk Team Lead 100% onsite in McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting Schedule About This Role: As a Service Desk Team Leader, you manage a team of Service Desk Analysts, and you are responsible for overseeing the day-to-day effectiveness of service provision and...
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Team Leader – Service Desk
3 days ago
TH ST BONIFACIO GLOBAL CITY TAGUIG, Philippines Citi Full time ₱1,200,000 - ₱2,400,000 per yearThe Team Leader – Service Desk is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to...
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Service Desk Lead
1 week ago
Taguig, Philippines Nezda Global Full timeWe’re Hiring: Service Desk Team Leader Are you an experienced IT professional with a passion for leading teams and delivering excellent customer service? Join us as a Service Desk Team Leader and play a key role in driving service excellence! What You’ll Do: Lead and coach a team of Service Desk Analysts Handle escalations and perform root cause...
