Global Service Desk Engineer

5 hours ago

Pampanga Philippines TRT Solutions Limited Full time

Job Description

Position: Global Service Desk Engineer – Level 1

Suitable for: College graduates, BPO background or those looking to enter IT Industry

Key Tasks
  • Ensure prompt resolution of logged incidents within agreed SLAs.
  • Maintain professional communication with customers and meet commitments.
  • Analyze hardware issues and recommend solutions.
  • Perform basic troubleshooting and component replacement.
  • Coordinate with service partners and field engineers.
  • Escalate unresolved issues to appropriate channels.
  • Update service call information accurately and timely.
  • Ensure compliance with company and customer guidelines.
  • Perform backup monitoring and troubleshooting.
  • Coordinate logistics for required parts.
  • Meet SLAs for incident resolution and customer communication.
  • Continuously learn new technical skills.
  • Operate in a 24/7 support structure.
  • Comply with company policies.
Key Accountabilities
  • Perform remote hardware troubleshooting and maintenance.
  • Resolve software problems and perform system administration tasks.
  • Handle incident response and manage service calls.
  • Maintain a clean and organized work environment.
  • Adhere to ESD and OHS requirements.
  • Join our team and be part of a dynamic environment where you can enhance your technical skills and contribute to the success of our company
Professional Capabilities
  • Experience in some form of UNIX (AIX, HP-UX, Solaris, Red Hat etc) is preferred.
  • Willingness to do both hardware and software support
  • Understanding of basic computer principles
  • Willingness to be assigned on other TRT locations when necessary
Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
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