Bilingual Technical Support Representative(Spanish/Italian/French/Japanese)

1 week ago

Taguig, Philippines HRTX Full time

Role Overview: As a Bilingual Agent, you will be doing after-sales service for outdoor batteries, mobile power, etc., including customer service such as returns and exchanges, as well as technical support services such as warranty and instruction on how to use. Role Responsibilities: Customer Service: Respond to customer questions regarding queries about the product, warranty, re-order, return and exchanges,Address customer inquiries and resolve any issues related to orders promptly and professionally.Handle any customer concerns or issues with empathy and professionalismStrive to provide a positive and memorable customer experience on every call Qualifications: Excellent communication skills Customer Focus: A friendly and patient demeanor with a passion for providing exceptional service.Attention to Detail: Ability to accurately record and input customer information.Ability to multitask and work in a fast-paced environment. Strong problem-solving skills and a customer-focused attitudeTech Savvy: Comfortable using computer systems and after sales software.Typing Skills: Proficient typing for efficient data entry.Flexibility to work various shifts, including evenings, weekends, and holidays.Prior experience: At least 1 year experience in a bilingual technical support role, preferably in a BPO Work Setup: Willing to work in McKinley, Taguig (office-based), Night ShiftFlexible to work in a shifting schedule, including weekends (Saturday & Sunday) and HolidaysCan start immediately

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    6 days ago

    Taguig, Philippines HRTX Full time

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    2 weeks ago

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    2 weeks ago

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    5 days ago

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    1 week ago

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