Customer Care Specialist
2 days ago
HelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements. HelloFreshHelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success. Job Description: Our HelloFresh Customer Care Specialists are responsible for delivering a high level of courteous and efficient customer service in response to customer inquiries across multiple contact channels. You will be resilient and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers. Responsibilities and duties Being the first point of contact for our customers, sharing our passion for delivering exceptional customer experiences at all opportunities.Be a brand ambassador and be memorable to our customers. Provide our customers with product knowledge to ensure they get the best out of their subscriptions.Be an investigator, make sure you are across the whole customer journey when resolving customer complaints and feedback.Demonstrating confidence while using all different channels (Voice, Chat, SoMe)Strive to meet your individual KPIs and targets set by the management team. Checking all communication channels such as Gmail, Slack, etc. on a daily basis to ensure you have all the relevant information to perform in your role. Have a high level of accuracy - Error track, Report and document any kinds of issues to the responsible departments to ensure we can keep improving our service. Actively suggest ways to improve internal procedures and processes.Taking the initiative when it comes to internal projects. Being an expert regarding company policies, tools, and systems. Skills and preferred qualification Italian C1 Level is a must - Non Italian speakers must not applyAt least 6 months working experience in a BPO set up is a must At least 2 years of college education is a must Excellent English is a plus Excellent typing skills with minimal Italian & English grammar and spelling errors Ability to probe effectively and diagnose the root cause of problems or issuesExcellent Italian communication skills, both written and verbalYou are highly empathetic and willing to go the extra mile for our customersYou have a can-do attitude and a problem solving mindset You are punctual, reliable and attention to detail is your middle nameYou love working in a team and are absolute team playerAbility and willingness to learnMust be willing to report onsite#hcindexed
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Specialist, Customer CARE
5 days ago
Taguig, National Capital Region, Philippines Vista Full time ₱900,000 - ₱1,200,000 per yearSpecialist – Customer CarePosition Title:Specialist, Customer CareDepartment:CARE OperationsDomain:Customer CareJob level:SU2Reports to:Supervisor, CARE OperationsWho We AreOur Global Customer Value (CARE) is responsible for delivering personalized expertise with our marketing, design, and digital services. We're obsessed with enabling small and medium...
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Customer Care Specialist
2 weeks ago
Taguig, National Capital Region, Philippines HelloConnect, Inc. Full time $40,000 - $60,000 per yearHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this...
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Customer Care Specialist
2 weeks ago
Taguig, Philippines We Search @ Searchers & Staffers Corp. Full timeOverview On-site - Taguig. Fresh graduate / student. Bachelor. Full-time. Job Description Customer Care Specialist should be able to maintain a positive, empathetic and professional attitude towards customers at all times and ensure seamless customer experience. Assisting customers with product information, resolving issues, and ensuring overall customer...
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Customer Care Specialist
3 weeks ago
Taguig, Philippines J-K Network Services Full timeCompany Profile: Founded in the early 1980s by a small group of engineers, this global organization started with a modest capital and a big vision—to use technology to solve business problems. Over the decades, it has expanded its reach to dozens of countries, offering services in areas like software development, digital solutions, and business consulting....
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Customer Care Specialist
5 days ago
Taguig, National Capital Region, Philippines N-able Full time ₱250,000 - ₱500,000 per yearWhy N-ableIT doesn't get better than this N-able isn't just another software company - we're going places, and we'd love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you're adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid...
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Customer Care Specialist
5 days ago
Taguig, National Capital Region, Philippines N-Able Full time ₱250,000 - ₱500,000 per yearWhy N-able:IT doesn't get better than this N-able isn't just another software company – we're going places, and we'd love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you're adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid...
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Customer Care Specialist
3 days ago
Taguig, National Capital Region, Philippines HelloConnect, Inc. Full time ₱200,000 - ₱400,000 per yearAbout Us*HelloConnect*HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...
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Customer Care Specialist
1 week ago
Taguig, National Capital Region, Philippines HelloConnect, Inc. Full time ₱150,000 - ₱250,000 per yearAbout UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...
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Customer Care Specialist
13 hours ago
Taguig, Philippines HelloConnect Inc. Full timeHelloConnect HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this...
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Customer Care Representative
2 weeks ago
Taguig, National Capital Region, Philippines J-K International Language Center Full time ₱312,000 - ₱360,000 per yearCompany Profile: Founded in the early 1980s by a small group of engineers, this global organization started with a modest capital and a big vision—to use technology to solve business problems. Over the decades, it has expanded its reach to dozens of countries, offering services in areas like software development, digital solutions, and business consulting....
