Accounts Receivable Analyst

Who are Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across ANZ, the USA, UK, Canada, and Europe, partnering with major health systems We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge? The Role At Heidi, we’re building a world-class Finance team to power our rapidly growing global operations. We’re looking for a detail-oriented Accounts Receivable Analyst to join our team in the Philippines. In this role, you will play a key role in our Order to Cash (O2C) process, assisting with billing, collections, and reporting activities to ensure accuracy and efficiency in our financial operations. You’ll work closely with cross-functional teams to help maintain up-to-date financial data, improve collections processes, and contribute to the smooth flow of revenue across our global business. This role will report into Heidi’s Accounts Receivable and Revenue Lead. What You’ll Do Support day-to-day Accounts Receivable operations including invoicing, collections, cash application, and customer account reconciliations. Ensure accurate, timely billing, verifying all supporting documentation and collaborating with internal teams to resolve discrepancies. Respond to customer billing inquiries in a professional and timely manner, providing clear and helpful information. Help maintain AR sub-ledgers, including tracking payments, investigating variances, and identifying unapplied cash or adjustments. Contribute to month‑end close activities by assisting with reconciliations, journal entries, and reporting. Support audit and compliance requests by organizing and maintaining proper documentation. Contribute to automation and system improvement initiatives, helping scale AR operations as Heidi continues to grow. What We’re Looking For Bachelor’s degree in Accounting, Finance, or a related field. 1‑3 years of experience in Accounts Receivable, preferably in the technology or SaaS industry. Strong analytical skills and attention to detail, with the ability to interpret data and identify process improvement opportunities. Excellent communication skills, with confidence in engaging both internal teams and external customers. Ability to thrive in a dynamic, fast‑paced environment, managing multiple priorities and deadlines. Demonstrated ability to resolve billing issues and streamline receivables processes. Bonus CPA qualification is a plus but not required. Experience in a technology or SaaS company. Familiarity with AR automation tools, billing platforms, or workflow systems. What do we believe in? We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version. You'll be surrounded by a world‑class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs: We will stop at nothing to improve patient care across the world. We design user experiences for joy and ship them fast. We make decisions in a flat hierarchy that prioritizes the truth over rank. We provide the resources for people to succeed and give them the freedom to do it. Why you will flourish with us