Assistant Manager- Quality Assurance

Assistant Manager Quality Assurance — Ta...

Mandaluyong, National Capital Region

Accenture

Posted today

Job Description

Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world

Duties and Responsibilities :

• Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment
• Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
• Assist organization in the creation, monitoring, measurement and analysis of standardized processes
• Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles
• Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
• Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
• Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
• Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
• Communicate to key management stakeholders on salient quality issues and business opportunities

Qualifications :

• Open to college graduate and undergraduate with relevant work experience
• Must have at least 1 year of experience in handling a project in a client facing role
• Must have skills and experience in Power BI
• Experience in Value Stream Mapping (VSM)
• Experience in Business Excellence
• Knowledge in Six Sigma principles
• Six Sigma certification is an advantage

How to apply?

Why join Accenture?

• Competitive salary package, company bonuses, and performance incentives
• Night differential
• Loyalty, Christmas gift, Inclusion and diversity benefits
• Paid sick and vacation leaves
• Expanded maternity leave up to 120 days*
• HMO coverage (medical and dental) from day 1 of employment
• Life insurance
• Employee stock purchase plan
• Retirement plan
• Flexible working arrangements
• Accessible locations
• Healthy and encouraging work environment
• Career growth and promotion opportunities

*Terms and conditions apply

Experience :

• Project management: 1 year (preferred)

Quality Assurance / Quality Control / Document

Manila, Metropolitan Manila

PHILIPPINE COLLEGE OF CRIMINOLOGY

Posted today

Job Description

PHILIPPINE COLLEGE OF CRIMINOLOGY is currently looking for Document Controller/ QA/QC to handle the intake, management, and storage of our company\'s documents. In this role, you will review, process, and file documentation as well as manage the smooth running of all documentation operations. You are also responsible for monitoring and evaluating internal processes, determining their quality, and engaging with students, and gathering feedback, among other duties.

To ensure success as a document controller/qa/qc you should be up to date with document management processes and have a detail-oriented mindset. Must have an extensive understanding of document management system and be able to handle document access intaking and archiving responsibilities.

• Document Controller Responsibilities:
• Handling intake, scanning, verification, and storing documents.
• Filing and archiving relevant documentation.
• Retrieving files for other employees and customers when needed.
• Designing templates for documents, file types, and document databases.
• Checking and editing documents for accuracy and compliance.
• Controlling the flow of documents in and out of the department.
• Reporting errors or developments regarding document storage.
• Ensuring the secure destruction and disposal of sensitive documents.
• Updating and maintaining document management systems and physical records.
• Maintaining the security of confidential documents.
• Assisting employees with accessing documents through our document management system.
• Developing quality control processes
• Engaging with students and gathering product feedback
• Producing statistical reports on quality standards
• Improving efficiency.

Requirements :

• A bachelor\'s degree in business administration, industrial engineering and the like
• 1-2 years experience in document management, archive management, or records management.
• An excellent grasp of Microsoft Office programs.
• Good typing and report writing skills.
• Detail-focused document organizing abilities.
• Familiarity with the relevant regulations regarding document keeping and handling.
• Time-oriented approach to handling queries and tasks.
• Lean Six Sigma Certificate

Interested applicants can contact Khenz Goling. Walk-in at 641 Sales St. Quiapo Manila. Nearest landmarks: LRT 1 Carriedo Station, LRT 2 Recto Station and Quiapo Church.

Salary : Php20,000.00 - Php25,000.00 per month

Benefits :

• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Schedule :

• 8 hour shift
• Monday to Friday

Supplemental Pay :

• 13th month salary

Ability to commute/relocate:

• Manila: Reliably commute or planning to relocate before starting work (required)

Education :

• Bachelor\'s (preferred)

Experience :

• Document management systems: 3 years (preferred)

Language :

• English (preferred)

License/Certification :

• Lean Six Sigma Certification (preferred)

Quality Control Supervisor

Mandaluyong, National Capital Region

Liberty Flour Mills, Inc.

Posted today

Job Description

The Quality Control Manager will lead a variety of food safety and quality assurance programs. In this role, you will supervise the audits and inspects processes that monitors food handling, storage and service operations to assure compliance with current food safety and quality regulatory requirements. You will lead and review the work of a team of analysts or inspectors that identify and evaluate the quality of raw materials, in process goods, procedures and operations.

Key Accountabilities

• Lead and maintain quality control systems and product or process verification systems, including sampling procedures and analytical tests to ensure all products produced meet food safety quality requirements.
• Provide overall leadership, development and talent management for direct reports, including forecasting resource needs, recruiting, hiring, performance management, training and budgeting.
• Review regulatory environment and develop response protocols in preparation for new or amended food safety legislation.
• Investigate food safety processes to ensure compliance and report noncompliance to management and governing bodies along with developing and implementing corrective action plans.
• Evaluate vendors or suppliers for compliance with internal standards and external regulations and suggest changes to improve processes or products.
• Other duties as assigned

You will also spend time completing the same tasks as employees on your team.

Minimum Qualifications

• Bachelor\'s degree in a related field or equivalent experience
• Minimum of six years of directly related work experience and managerial experience
• Licensed Chemist is preferred

Schedule :

• 8 hour shift

Ability to commute/relocate :

• Mandaluyong City: Reliably commute or planning to relocate before starting work (required)

Quality Assurance Specialist

Makati, National Capital Region

PHILIPPINE TRANSMARINE CARRIERS, INC.

Posted today

Job Description

Quality Assurance Specialist will be responsible for streamlining, simplifying, and improving the operation\'s end-to-end processes, driving a continuous improvement culture, with systems & tools to drive productivity.

Duties & Essential Job Functions

• Help define process quality issues, measure current process performance, analyze root cause defects, and develop targeted process improvement opportunities
• Perform data gathering, root cause analysis, and performance trending to develop process control changes
• Work with the team to recommend changes in process/approach
• Monitor the efficacy of updated workflows
• Stay up to date with latest business practices and technologies
• Oversee implementation of revised company processes and workflows

Professional Qualifications

• Bachelor’s degree in Industrial Engineering
• 3-5 years of experience in QA and process improvement
• Well-versed in ISO certification process
• Strong analytical and client-focused problem-solving experience

Job Types : Full-time, Permanent

Benefits :

• Additional leave
• Company events
• Free parking
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Schedule :

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types :

• 13th month salary
• Performance bonus

Ability to commute/relocate :

• Makati City: Reliably commute or planning to relocate before starting work (required)

Quality Assurance Supervisor (Fintech or Bpo)

Mandaluyong, National Capital Region

ONLINE LOANS PILIPINAS FINANCING, INC.

Posted today

Job Description

Job Highlights

• 15 VL & 15 SL upon regularization, pro-rated
• HMO with one dependent upon regularization
• 7.5 unused VL conversion and 10 unused SL conversion

Job Description :

Your responsibilities include but are not limited to the following:

• Audits and Quality check of Operations Department and Collections Department
• Data gathering and Root Cause Analysis to recommend improvements
• Provide regular reports regarding process performance
• Provide feedback, coaching, and training for improving performance
• Investigation of fraud cases and unwanted activities
• Cross-functional projects to optimise processes
• Process improvement to promote quality

Skills & Competencies :

• Knowledge of Products, Technology and Competition
• MS Office proficiency
• Experience in coaching QA agents and process documentation
• Experience in process improvement (preferred)

Salary : Php25,000.00 - Php30,000.00 per month

Benefits :

• Company Christmas gift
• Work from home

Schedule :

• 8 hour shift

Supplemental Pay :

• 13th month salary
• Performance bonus

COVID-19 considerations: All applicants must be fully vaccinated.

Ability to commute/relocate :

• Mandaluyong City: Reliably commute or planning to relocate before starting work (required)

Quality Assurance Analyst for Bpo (Eh 996)

Mandaluyong, National Capital Region

Accenture

Posted today

Job Description

Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world

Duties and Responsibilities :

• Performing quality review
• Tagging Dsats (dissatisfied customer survey responses)
• Maintain Csat process
• Resolving quality disputes
• Sending quality communications to relevant teams
• Providing 1:1 feedbacks and coaching to agents
• Preparing for/delivering monthly quality team meetings
• Carrying out quality reporting
• Providing back-up to other WAs in case of absences
• Ensure comprehensive process knowledge for aligned towers
• Measure agents\' adherence to policies and procedures
• Improve consistency and quality of communications across channels
• Escalate potential quality issues to Quality management

Qualifications :

• Open to College graduate and undergraduate with relevant work experience
• At least 3 years of QA experience in BPO
• Excellent verbal and written English
• Ability to adapt quickly to changes in workflow

How to apply?

Why join Accenture? See above for benefits.

Experience :

• Quality Assurance (QA) under BPO industry: 3 years (preferred)

Learning and Development Assistant Manager (Ft)

Taguig, National Capital Region

Monroe Consulting Phils., Inc.

Posted today

Job Description

Executive Recruitment Company, Monroe Consulting Group is seeking a Learning and Development Assistant Manager on behalf of one of the largest broiler integrators and fully integrated poultry businesses in the Philippines. The role will be responsible for the design and delivery of high-impact learning and development solutions. The role reports to the AVP of L&D and is based in BGC, Taguig City.

• Identify employee skills gaps via training needs assessment
• Address identified training needs through analysis
• Design high-impact learning and development solutions
• Deliver and assess training effectiveness
• Ensure content quality and cost-effectiveness
• Manage annual training budget
• Assist in career development of L&D team members
• Plan, organize, and implement training activities
• Evaluate training effectiveness

Job Requirements :

• BA/BS in Behavioral Science or Psychology, Education, Marketing Communications, Human Resources Management
• Minimum 5 years as Senior Trainer ( Supervisory ) or 3 years as Assistant Learning and Development Manager
• Minimum 5 years in Instructional Design
• Expert in Microsoft Excel and PowerPoint
• Supervisory/managerial experience required
• Excellent communication and people skills
• Ability to work under pressure and travel as needed

Learning and Development Assistant Manager (Ft)

Taguig, National Capital Region

Monroe Consulting Phils., Inc.

Posted today

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