Assistant Quality Assurance Manager

Quality Management jobs in the Philippines Assistant Quality Assurance Manager Posted today Job title: Quality Assistant Manager - Healthcare BPO Location: Cebu IT Park Work Timing: Shifting Educational/Professional Qualifications: Bachelor's degree in any four-year course is required Minimum of 5-7 years of progressive experience in a contact center environment. Must have experience in the Healthcare Industry for at least 12 months At least 3-4 years of experience in a leadership role overseeing Quality Assurance and/or Training functions within a contact center. Demonstrated experience leading and managing a team of direct reports. Proven track record of designing, implementing, and managing successful quality and training programs. Experience with various contact center technologies (CRM, ACD, WFM, Quality Monitoring, LMS). Willing to work on-site in Cebu IT Park Required Skills: Strategic Thinking: Ability to develop and execute long-term strategies that align with business objectives. Exceptional Leadership: Proven ability to lead, motivate, and develop a diverse team. Advanced Analytical Skills: Expert-level ability to interpret complex data, identify trends, and derive actionable insights. Superior Communication: Outstanding verbal, written, and presentation skills, with the ability to influence and communicate effectively at all levels of the organization. Problem-Solving: Strong critical thinking and complex problem-solving abilities. Change Management: Experience leading and managing organizational change initiatives. Project Management: Strong organizational and project management skills, with the ability to manage multiple priorities simultaneously. Adaptability & Resilience: Ability to thrive in a fast-paced, high-pressure environment and lead through ambiguity. Technology Savvy: Proficient in Microsoft Office Suite (advanced Excel and PowerPoint) and adept at leveraging various software and platforms. Customer-Centric Advocate: A passionate advocate for customer experience, driving quality and training initiatives that directly impact customer satisfaction. Competencies that will be assessed: Quality Tools/Technical Skills Training Needs Analysis Problem Solving and Systems Thinking Leadership Abilities Roles and Responsibilities: Team Management: Lead, mentor, and develop a high-performing team of Quality Analysts and Trainers. Goal Setting & Coaching: Set clear performance expectations and provide ongoing coaching, feedback, and development opportunities for team members. Workforce Planning: Forecast staffing needs for the Quality and Training team and ensure appropriate resource allocation to meet business demands. Team Engagement: Foster a positive, collaborative, and results-oriented team environment. Quality Management Supervisor Posted today Job Summary Responsible for developing, implementing, monitoring, reviewing, improving of the Quality Assurance Management System and policies. Job Responsibilities Assist in developing Quality Program Plan set by JAE PH. Create Quality Activity Schedules and Action Plans based on the Quality Objectives and targets. Formulate, monitor, implement, take corrective action, and make follow up on quality improvements. Review reports related to quality management created by Engineers. Quality Management Officer Job Summary: We are seeking a detail-oriented and proactive Quality Management (QM) Officer to join our team. Qualifications: Bachelor of Science in Civil Engineering, Industrial Engineering or any equivalent course. A combination of experience, education, and training equivalent to a four-year college in Civil Engineering. Ability to independently plan and organize one's activities. Duties and Responsibilities: Familiarize with the company's Quality Management System (QMS). Assist the QMR in ensuring that QMS processes are established, implemented, and maintained within the organization. Assist in monitoring and controlling the continuous updating of technical records, QMS documentation, and inventory—including calibration, repair, or replacement of equipment for both main and field laboratories—in coordination with the Section Head. #J-18808-Ljbffr