Global Service Desk
3 days ago
Overview
Global Service Desk - Contractor role at Global Payments Inc. Summary of this role includes installation, repair and preventative maintenance of servers and edge of network devices (e.g., desktops, laptops, MDM platform, MACs) and related systems, ensuring processes align with company policy, standards, and industry best practices. Assists in determining suitable software to meet user requirements. Troubleshoots software and hardware failures and identifies network problems related to servers, desktops, laptops, MDM platform, or related peripheral equipment.
Responsibilities- Prepare desktops and laptops by imaging devices for deployment and testing, ensuring Thin Client and Virtual Desktop Infrastructure (VDI) devices interconnect with file servers, mail servers, etc. Set up and configure hardware and software for new team members as primary analyst.
- Assist with maintaining the functionality and efficiency of computer and user objects in Active Directory. Configure user access for basic LAN services, including setting up email accounts and removing access for terminated team members.
- Build and configure infrastructure underpinning LAN services under supervision.
- Respond to routine technical issues related to desktop/laptop hardware, Microsoft operating systems, and installed software; follow through to resolution. Deliver replacement equipment as directed.
- Prepare information on LAN capacity and performance by collecting automated reports and data for reporting to higher-level analysts.
- Review and update basic and standard departmental documentation as directed.
- Assist with adherence to technology policies and compliance with all security controls as directed.
- Ensure allocated work queues are responded to and actioned in a timely manner, seeking support from higher-level analysts or managers as needed.
- Bachelor’s Degree or relevant experience; Computer Science, Management Information Systems preferred; other degrees considered.
- Typically no relevant experience required.
- Previous IT Server, Network, and/or PC Support experience or IT customer support environment is a plus.
- Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
- Works on problems of limited scope; follows standard practices and procedures; builds stable working relationships internally.
- Normally receives detailed instructions on all work.
- Client-facing communication skills; maintains positive customer relationships and collaborates with clients to understand and respond to issues.
- Problem resolution: investigates and provides solutions to issues, incidents, and problems.
- Organization: prioritizes work according to business needs with minimal support.
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Financial Services and IT Services and IT Consulting
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