Technical Account Manager

About Us Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. About the client (Canada) We simplify cybersecurity and compliance for businesses of all sizes. Our mission is to help organizations understand, manage, and reduce their cybersecurity risk. We offer a suite of services including managed security, compliance advisory, and risk assessments— all designed to give our clients peace of mind in a rapidly evolving threat landscape. We're looking for a proactive, technically savvy Technical Account Manager (TAM) to join our growing team. This client-facing role is crucial in helping our clients successfully adopt and optimize the cybersecurity services and solutions. Key Responsibilities Act as the primary technical point of contact for assigned clients, ensuring a high level of satisfaction and service delivery. Guide clients through onboarding and implementation of Uzado's cybersecurity and compliance services, including MDR, vulnerability management, incident response, and GRC solutions. Understand each client's unique IT environment, compliance obligations, and security posture to tailor recommendations and strategies. Conduct regular client check-ins, performance reviews, and technical business reviews (QBRs). Collaborate cross-functionally with Uzado's SOC analysts, compliance consultants, and engineering team to ensure seamless service delivery and issue resolution. Advise clients on cybersecurity best practices, threat trends, and how to continuously improve their security maturity. Help identify opportunities for account expansion and participate in the renewal process with the account management team. Stay up to date with industry standards (NIST, ISO 27001, etc.) and emerging threats to inform client strategy. Sales Administration including but not limited to: Customer proposal and agreement preparation, sales to service hand off meetings, vendor quote administration, internal document management etc. Qualifications Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or equivalent experience. 3+ years in a technical account management, customer success, or client-facing technical role in cybersecurity or managed services. Strong understanding of cybersecurity frameworks, threat detection, and regulatory compliance (e.g., PCI DSS, HIPAA, SOC 2). Familiarity with security tools such as SIEMs, EDR/XDR platforms, firewalls, vulnerability scanners, and cloud security tools. Excellent communication, presentation, and problem-solving skills. Ability to translate technical details into business value for executive stakeholders. Cybersecurity certifications such as CISSP, CISM, Security+, or CEH are highly desirable. Nice to Have Experience working in or with managed security service providers (MSSPs). Knowledge of cloud environments (AWS, Azure, GCP) and hybrid IT infrastructures. Background in compliance auditing or consulting. What We Offer A collaborative and supportive team environment. Opportunities for growth in a fast-paced cybersecurity firm. Competitive compensation, benefits, and ongoing professional development. A chance to make a real impact helping clients reduce cyber risk and meet compliance goals. Work Schedule (Night shift) Monday to Friday (9PM-6AM; Manila time) May change due to DST Work Setup (WFH) Permanent Homebased Equipment will be provided by the company Hired staff is required to have a stable/reliable internet connection at home with at least 20MBPS for both download AND upload speed. Additional information Permanent Homebased (WFH) Competitive Salary & Benefit Package Work-Life Balance & Career Growth #J-18808-Ljbffr