Technical Account Manager
5 days ago
The Technical Account Manager will be the frontline technical expert for LexisNexis® Risk Solutions customers, delivering prompt and effective assistance to resolve issues. This role demands strong analytical thinking, effective communication, and a customer-first mindset. Accountabilities Client Management Act as the main technical point of contact for assigned clients Deliver ongoing support for LexisNexis® Risk Solutions products and services Build and maintain strong, long-term relationships with key stakeholders, understanding their business objectives and technical requirements. Provide after-hours support during assigned on-call rotation. Cross-Functional Collaboration Collaborate closely with sales, product, and engineering teams to communicate client feedback Advocate for customer needs within internal teams to drive product improvements. Issue Resolution & Documentation Troubleshoot and resolve complex technical issues using internal and external resources Accurately document and track customer interactions and resolutions in the ticketing system. Product Expertise Stay current on LexisNexis® Risk Solutions products, services, and industry trends Qualifications Bachelor’s degree Proven problem-solving skills with the ability to analyze and resolve issues efficiently Strong verbal and written communication skills, adaptable to technical and non-technical audiences of varying levels (including c‑suite) Demonstrated commitment to delivering outstanding customer service Familiarity with XML, SOAP UI, Web Services, SFTP, or similar technologies Experience using Salesforce, Outlook, or related CRM and communication platforms Ability to work independently as well as collaboratively within a team environment Proactive and resourceful approach to identifying and resolving customer challenges Strong critical thinking and analytical capabilities Intellectual curiosity and a passion for continuous learning We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact . Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. #J-18808-Ljbffr
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Client Account Manager
2 weeks ago
Quezon City, Philippines Intelligent Technical Solutions Full timeJob Description: The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the...
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Client Account Manager
5 days ago
Davao City, Philippines Intelligent Technical Solutions (ITS) Full timeJOB DESCRIPTION: The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the...
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Client Account Manager
2 weeks ago
Makati City, Philippines Intelligent Technical Solutions (ITS) Full timeJOB DESCRIPTION: The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the...
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Technical Account Manager
2 weeks ago
Cebu City, Philippines Cloudstaff Full timeWe’re Hiring: Technical Account Manager! Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered! We are currently on the lookout for a Technical Account Manager to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro...
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Technical Account Manager
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Mandaluyong City, National Capital Region, Philippines Five9 Full timeJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...
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Technical Account Manager
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Quezon City, Philippines RELX Full timeRELX Quezon City, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Technical Account Manager role at RELX RELX Quezon City, National Capital Region, Philippines 2 weeks ago Be among the first 25 applicants Join to apply for the Technical Account Manager role at RELX Provides post-sale technical support services...
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Technical Support Representative
1 week ago
Iloilo City, Philippines Crescendo Staffing and Business Consulting Inc. Full timeResponsibilities Respond to inbound technical support inquiries via phone, chat, or email. Diagnose and troubleshoot hardware, software, network, or device-related issues. Provide clear instructions and guidance to help customers resolve technical problems. Escalate complex issues to higher-level support or engineering teams when necessary. Document all...
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Technical Account Manager
2 days ago
Quezon City, National Capital Region, Philippines Hexagon Group of Companies Full time ₱40,000 - ₱80,000 per yearJOB SUMMARY:The Technical Account Manager serves as the ITMS technology experts on their specific solution portfolio/vertical/area and may act as a presales consultant throughout the entire sales process up until the product roll-out with the service delivery team. They actively provide assistance across marketing, sales, training and development and support...
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Technical Account Manager
5 days ago
Quezon City, Philippines 3GC Group Full timeABOUT THE ROLE We are looking for a qualified Technical Account Manager to oversee and address our customers’ technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction. You will be partnered with our account executive and engagement management teams to serve as the bridge between sales...
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Technical Account Manager
5 days ago
Zamboanga City, Philippines Outsourced Full timeAbout Us Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work...
