Technical Account Manager
3 weeks ago
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. Job Location: Austin, TX | Atlanta, GA | New York, NY | Washington DC About the department The Customer Success Team resolves complex issues and answers technical inquiries across various channels, supporting users from individual bloggers to global enterprises. What you'll do The Technical Account Manager (TAM) owns the post-contract support experience for Cloudflare’s top Enterprise customers, ensuring smooth operations and resolving technical challenges. Success in this role requires strong customer service, leadership, and problem-solving skills, along with a solid understanding of Layer 3 and 4 networking. Responsibilities Serve as primary technical support contact. Maintain a cooperative relationship with all cross-functional resources. Collaborate with the Account Team, as well as Engineering and Product, to help ensure high customer satisfaction. Provide product and engineering teams with customer feedback. Have a holistic and dynamic view of customer’s environment and use of Cloudflare products. Create and deliver Quarterly Support Reviews. Ability to travel up to 25% of the time. Ability to work one weekend every quarter. Proactively engage with the account team during strategic deal closure and throughout the lifecycle of the customer. Examples of desirable skills, knowledge and experience Understanding of networking and routing protocols. Experience in security products and technologies. Experience in system integration and multi-vendor environments & data center deployments. Basic troubleshooting skills. Minimum 8 years of previous experience in a customer-facing team with technical account management responsibilities. Compensation Compensation may be adjusted depending on work location. For New York City, New Jersey, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $142,000 - $174,000 Equity This role is eligible to participate in Cloudflare’s equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. #J-18808-Ljbffr
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Technical Account Manager
4 weeks ago
Iloilo City, Philippines RELX Full timeThe Technical Account Manager will be the frontline technical expert for LexisNexis® Risk Solutions customers, delivering prompt and effective assistance to resolve issues. This role demands strong analytical thinking, effective communication, and a customer-first mindset. Accountabilities Client Management Act as the main technical point of contact for...
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Client Account Manager
3 days ago
Quezon City, Philippines Intelligent Technical Solutions Full timeJob Description: The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the...
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Client Account Manager
4 weeks ago
Davao City, Philippines Intelligent Technical Solutions (ITS) Full timeJOB DESCRIPTION: The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the...
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Client Account Manager
2 weeks ago
Makati City, Philippines Intelligent Technical Solutions (ITS) Full timeJOB DESCRIPTION: The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the...
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Client Account Manager
3 days ago
Makati City, Philippines Intelligent Technical Solutions (ITS) Full timeJOB DESCRIPTION: The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the...
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Technical Account Manager
4 weeks ago
Quezon City, Philippines 3GC Group Full timeABOUT THE ROLE We are looking for a qualified Technical Account Manager to oversee and address our customers’ technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction. You will be partnered with our account executive and engagement management teams to serve as the bridge between sales...
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Technical Account Manager
2 weeks ago
Cebu City, Central Visayas, Philippines TrustArc Full time ₱1 - ₱2 per yearAbout UsAs the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing...
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Technical Account Manager
4 weeks ago
Zamboanga City, Philippines Outsourced Full timeAbout Us Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work...
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Technical Account Manager
3 weeks ago
Quezon City, Philippines Hexagon Group of Companies Full timeJOB SUMMARY The Technical Account Manager serves as the ITMS technology experts on their specific solution portfolio/vertical/area and may act as a presales consultant throughout the entire sales process up until the product roll-out with the service delivery team. They actively provide assistance across marketing, sales, training and development and support...
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Cloud Presales Technical Specialist
3 weeks ago
Iloilo City, Philippines Denave Full timeDenave Manila, National Capital Region, Philippines This role is a customer- and partner-facing technical expert Seller who collaborates with Vendor Digital Sales (VDS) sellers to drive customer engagements. This role plays a critical role in scoping customer needs, identifying relevant Cloud solutions, and supporting technical solution planning and...
