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Technical Account Manager

4 weeks ago

Bulacan, Philippines Cloudflare Full time

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team.

Job Location: Austin, TX | Atlanta, GA | New York, NY | Washington DC

About the department

The Customer Success Team resolves complex issues and answers technical inquiries across various channels, supporting users from individual bloggers to global enterprises.

What you'll do

The Technical Account Manager (TAM) owns the post-contract support experience for Cloudflare’s top Enterprise customers, ensuring smooth operations and resolving technical challenges.

Success in this role requires strong customer service, leadership, and problem-solving skills, along with a solid understanding of Layer 3 and 4 networking.

Responsibilities
  • Serve as primary technical support contact.
  • Maintain a cooperative relationship with all cross-functional resources.
  • Collaborate with the Account Team, as well as Engineering and Product, to help ensure high customer satisfaction.
  • Provide product and engineering teams with customer feedback.
  • Have a holistic and dynamic view of customer’s environment and use of Cloudflare products.
  • Create and deliver Quarterly Support Reviews.
  • Ability to travel up to 25% of the time.
  • Ability to work one weekend every quarter.
  • Proactively engage with the account team during strategic deal closure and throughout the lifecycle of the customer.
Examples of desirable skills, knowledge and experience
  • Understanding of networking and routing protocols.
  • Experience in security products and technologies.
  • Experience in system integration and multi-vendor environments & data center deployments.
  • Basic troubleshooting skills.
  • Minimum 8 years of previous experience in a customer-facing team with technical account management responsibilities.
Compensation

Compensation may be adjusted depending on work location.

  • For New York City, New Jersey, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $142,000 - $174,000
Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.

  • Medical/Rx Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.

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