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Account Manager
4 weeks ago
Account Manager - DotYeti Important Note: This position requires graveyard shift hours (10:00 PM to 6:00 AM PHT). Were looking for a proactive and client-focused Account Manager to help us build strong, lasting relationships with our clients and ensure smooth collaboration with our creative team. You'll play a key role in managing the end-to-end client experience, making sure expectations are aligned, communication is clear, and the final outputs exceed expectations. What you'll do: Client Relationship Management: Serve as the main point of contact for your assigned clients, understanding their needs, goals, and preferences while keeping them informed throughout the creative process. Production Coordination: Oversee the full client-production cycle from onboarding to after-sales support and ensure all deliverables are on time and aligned with client expectations. After-Sales Support: Provide professional post-project assistance (e.g., revisions, design requests, and follow-ups) to maintain high levels of client satisfaction. Issue Resolution: Address client concerns or complaints swiftly and professionally, protecting and nurturing the client-company relationship. Team Alignment: Act as the bridge between clients and creatives assign the right team members to projects and make sure everyone's on the same page. Negotiation & Strategy: Handle agreements and requests with both the client and production team with a focus on win-win outcomes. Our ideal candidate: Has proven experience as an Account Executive, Account Manager, or in a customer service/sales role. Excellent communicator and relationship-builder with strong interpersonal skills. Knows how to manage multiple priorities with excellent time-management and organizational skills. Fluent in Google Workspace (G Suite) tools. Has a basic understanding of market research and negotiation principles. Enthusiastic, proactive, and passionate about client success. Bonus Points for: Previous startup and/or design agency experience. Experience handling design requests for MSMEs, large corporations, and entrepreneurial initiatives. What We Offer: Fully Remote Work: Enjoy the flexibility of a remote work environment. Paid Time Off & Benefits: Generous paid time off, mental health leave, and comprehensive health coverage. Professional Growth: Opportunity to grow with a talented and collaborative team. Competitive Compensation: Competitive salary with yearly and surprise raises. Equipment Allowance: Allowance provided to equip your home office. Hiring Process: Initial Interview Second-level Interview Assessment Final Interview Job Offer Note: We are currently not accepting meeting requests for this position through our website. Submit your application via this job ad. #J-18808-Ljbffr
