Production Support Associate
2 weeks ago
PRODUCTIONS SUPPORT ASSOCIATE (Temp Role) Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. WHAT IS A/AN PRODUCTIONS SUPPORT ASSOCIATE (Temp Role) ? We are looking for a high-performing, detail-oriented, and growth-minded Production Support Associate (PSA) to join our Manila team for 6 months to support global markets and some of the world’s top brands. As a key member of the team, the PSA is responsible for managing the end-to-end order process for complex/high- dollar value orders while also serving as a mentor and role model for other Production Support Associates. The PSA assists in training and onboarding new team members, supports system testing, creates job aids, and shares best practices. This position is ideal for candidates who want to contribute to a culture of continuous improvement and take on additional leadership responsibilities within the team. WHAT WILL BE YOUR MAIN RESPONSIBILITIES? Process and manage complex, high-value sales orders (25K and above), ensuring accuracy and alignment with client expectations Generate purchase orders in Oracle EBS, manage updates based on order scope changes, and oversee quality checks, proof approvals, shipping, and tracking to ensure seamless order fulfillment. Ensure timely invoicing within two business days of shipment completion Serve as a mentor to newly hired Production Support Associates by assisting with onboarding, sharing best practices, and providing ongoing support. Lead or participate in training sessions for the team, including system testing, process walkthroughs, and knowledge sharing. Develop and maintain job aids, process documentation, and training materials to support team efficiency. Support process improvement initiatives by identifying opportunities to streamline workflows. Proactively identify and resolve complex order-related issues, escalating as necessary to ensure customer satisfaction. Provide clear and proactive communication on order status to Account Managers, Client Service Coordinators, and Clients. Maintain accurate internal documentation and reports, including SSRM, C&R, and BE forms as required. Model Core Values and serve as a role model for professionalism, customer service, and operational excellence. Support account objectives by partnering with Account Managers and providing solutions for operational challenges. Meet individual performance metrics and contribute to overall team success. WHAT ARE WE LOOKING FOR? 1+ years in sales operations, order management, supply chain, or branded merchandising. Experience managing complex orders and working with large-scale clients preferred. Prior experience mentoring or training team members is an advantage. Proficiency with industry tools, including Microsoft Suite (Excel, PowerPoint, Outlook, Teams), Salesforce, Oracle EBS, Smartsheet, Canva, and other relevant tools is highly preferred Advanced understanding of sales order management processes. Ability to manage and prioritize complex, high-value orders accurately Strong problem-solving and critical-thinking abilities, especially for escalated or complex issues Collaborative mindset, with the ability to work effectively across teams. High attention to detail and accuracy in documentation and data entry. Excellent English communication skills (written, verbal, and interpersonal) #J-18808-Ljbffr
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Production Support Associate
2 weeks ago
Ortigas, Metro Manila, Philippines Satellite Office Full time ₱1,200,000 - ₱2,400,000 per yearPRODUCTION SUPPORT ASSOCIATE (PROJECT BASED)Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN PRODUCTION SUPPORT ASSOCIATE (PROJECT BASED)?We are...
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Production Support Associate
4 weeks ago
, Metro Manila, Philippines Satellite Office Full timeJOB SUMMARY We are looking for a high-performing, detail-oriented, and growth-minded Senior Production Support Associate (Sr. PSA) to join our Manila team, supporting global markets and some of the world’s top brands. As a key member of the team, the Sr. PSA is responsible for managing the end-to-end order process for complex/high- dollar value orders (25K...
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Product Support Specialist
2 weeks ago
, Metro Manila, Philippines TALENTMATE Full timeProduct Support Specialist - Product Management As a Shopee Product Support Analyst / Associate, you will play a crucial role in ensuring the smooth operation of the Shopee platform by providing assistance to external users and business teams, investigating product-related issues, and offering timely solutions. Your deep understanding of the platforms...
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Production Support Associate
4 weeks ago
, Metro Manila, Philippines Satellite Office Full timePRODUCTION SUPPORT ASSOCIATE (PROJECT BASED) Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. WHAT IS A/AN PRODUCTION SUPPORT ASSOCIATE (PROJECT BASED)? We...
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Ortigas, Metro Manila, Philippines Satellite Office Full time ₱60,000 - ₱120,000 per yearJOB SUMMARYWe are looking for a high-performing, detail-oriented, and growth-minded Senior Production Support Associate (Sr. PSA) to join our Manila team, supporting global markets and some of the world's top brands. As a key member of the team, the Sr. PSA is responsible for managing the end-to-end order process for complex/high- dollar value orders (25K...
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Product Associate
2 weeks ago
Bagong Ilog, Metro Manila, Philippines 4223d61e-05bc-4d96-9f6d-7f5285f1f2a4 Full time ₱250,000 - ₱500,000 per yearJOB HIGHLIGHTSLife Insurance Coverage upon hiring.Career advancement based on performance.Employee discount on purchased company products.Company initiated seminars, trainings, and events.JOB PURPOSEThe Product Associate will play a key role in supporting the sales team by providing product expertise, assisting in client engagement, and ensuring seamless...
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Customer Service Associate
2 weeks ago
Philippines Peak Support Full time ₱200,000 - ₱400,000 per year:Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join our team in the PhilippinesWe're looking for individuals with:Proven customer service experience in the BPO industry.Excellent oral and written...
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Product Support Specialist
3 weeks ago
, Metro Manila, Philippines TALENTMATE Full timeJob Description As a Product Support Specialist, you will play a crucial role in ensuring customer satisfaction and success. You will be responsible for providing exceptional support to our customers as they navigate through our products and services. You will act as a liaison between our customers and internal teams, identifying and resolving any issues...
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Product Support Engineer
2 weeks ago
, Metro Manila, Philippines TALENTMATE Full timeAbout Exegy Exegy is a global leader in intelligent market data, advanced trading systems, and future-proof technology. Exegy serves as a trusted partner to the complete ecosystem of the buy‑side, sell‑side, exchanges, and financial services technology firms around the globe. Headquartered in St. Louis with regional offices in North America, the...
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Associate Manager, Customer Support
3 weeks ago
, Metro Manila, Philippines Coinbase Full timeJoin Coinbase as an Associate Manager, Customer Support in our Manila, Philippines Center of Excellence. Ready to be pushed beyond what you think you’re capable of? Coinbase’s mission is to increase economic freedom in the world by building the emerging on‑chain platform that will support a future global financial system. We’re looking for a driven,...
