
Customer Support Representative
3 weeks ago
Overview
Customer Support Representative jobs in Angeles
Location: Angeles City, Philippines. This listing reflects urgent hiring for IT Service Desk and Technical Support Representative roles. Onsite work is required.
Job DescriptionURGENT #HIRING for IT Service Desk and Technical Support Representative. We are looking for a personable, experienced Customer Service and Technical Support Rep. to join our expanding team. In this role, you will provide expert advice and information to potential customers regarding a variety of products and services offered by our company and clients. You will play a key role in increasing profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. No assessment; initial and final interviews only. Start ASAP by applying below.
Location: BGC, Taguig. Perks include onsite work and comprehensive health benefits. Salary and benefits are based on technical experience and qualifications.
Responsibilities- Provide expert advice and information to potential customers regarding company and client products and services.
- Deliver excellent customer service and use a consultative approach to selling and client conversion to support profitability and revenue growth.
- Coordinate with onsite teams to ensure smooth service delivery and customer satisfaction.
- Participate in interviews and application process as part of onboarding.
- Must have 24 months (2+ years) of technical service experience or IT service desk experience.
- College graduate for any computer-related course (for TSR only).
- Able and willing to work onsite.
Up to Php 35,000 - Php 40,000 per month, depending on technical experience.
Benefits- HMO up to Php 400,000 and medical insurance, effective on day 1 (can cover up to 2 million with dependents).
- Medicine reimbursement up to Php 10,000 (can go to Php 40,000 with dependents).
- Additional leave and paid training; opportunities for promotion; pay raises; transportation and on-site parking; health and life insurance.
- 8-hour shifts including evening, night, and rotational shifts; Monday to Friday; overtime available.
- 13th month salary, anniversary bonus, bonus pay, commission pay, overtime pay, performance bonus, quarterly bonus, yearly bonus.
- Bachelor’s degree (preferred).
- Experience: Customer service 1 year (preferred).
COVID-19 considerations: All processes were conducted virtually due to Covid-19; no assessment conducted. This position is on-site.
Education- Bachelor’s degree (preferred).
Application questions include highest educational attainment, length of technical support experience, length of BPO experience, and active contact number.
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