Application Support

Overview At ProV International Philippines , we’re not just another tech company – we’re a thriving community of passionate problem-solvers, visionary creators, and tech trailblazers, united by one goal: to empower businesses with cutting-edge IT solutions. With over 350 talented professionals across the Philippines and growing fast, we’re committed to delivering exceptional IT services while fostering an environment that’s fun, innovative, and collaborative. Are you ready to accelerate your career in an environment that encourages creativity, challenges the status quo, and celebrates your growth? If you’re driven to make an impact and eager to be part of a dynamic team, we want YOU to join our journey What You’ll Do We are seeking a technically proficient and service-oriented Technical Support Engineer to join our team. This role blends traditional support responsibilities with basic QA and log analytics tasks. The ideal candidate will be comfortable diagnosing production issues, executing manual test cases, and analyzing logs using tools like Grafana or Kibana. Familiarity with Jira is essential. Respond to support requests from Level 1 and Level 2 via Teams, email, or chat in a timely and professional manner Review and manage tickets in GLPI, ITSP, and JIRA, ensuring accurate documentation and prioritization Perform root cause analysis using Grafana, Kibana, or similar log monitoring tools Execute manual test cases to validate fixes, configurations, and reported issues Collaborate with development teams to escalate and resolve issues requiring code changes or deeper investigation Conduct basic database operations (SELECT, UPDATE, DELETE, CREATE) for configuration and data fixes Document troubleshooting steps, decisions, and resolutions clearly and consistently Participate in preventative maintenance activities, including performance monitoring and system health checks Support end-to-end application processes, including frontend and backend components Be available for shift work, including evenings and weekends, and respond to urgent issues on-call when needed What We’re Looking For Bachelor’s degree in Information Technology, Computer Science, or a related field 3–5 years of experience in technical support or application support roles Basic experience with Grafana, Kibana, or similar log analytics tools Familiarity with manual testing practices and executing test cases Strong working knowledge of JIRA; GLPI is a plus Understanding of data architecture and configuration management Ability to quickly learn and adapt to new systems, processes, and technical environments Excellent communication skills, especially when working with remote or onshore teams Strong problem-solving skills and attention to detail What We Offer Innovative Tech Focus : Be part of exciting projects in AI, ERP, CRM, and ITSM transformations. Dive deep into the latest technologies and shape the future of IT. Global Exposure : Work with top enterprise clients across the US and EU, gaining invaluable experience in diverse international markets. Rapid Career Growth : Join a fast-growing, dynamic company with limitless opportunities for your career development as we scale. Work-Life Balance : Enjoy a flexible working environment with hybrid options, so you can thrive both professionally and personally. Continuous Learning : Unlock your potential with ongoing training, mentorship, and access to the latest tech innovations. Frequent Rewards & Recognition : We celebrate your hard work with incentives, prestigious awards like CEO awardees, shout-outs, and team celebrations that make every achievement feel valued. Employee Perks : Competitive salary, comprehensive health benefits, fun team-building activities, and company events that bring our culture to life Collaborative Culture : Work with a supportive, inclusive team where every idea counts and open communication is encouraged. Why Join Us ProV International Philippines isn’t just a place to work – it’s where you can thrive, grow, and make a real impact. You’ll be part of a company that values both innovation and fun, where your contributions are celebrated, and your career journey is supported at every step. We believe in frequent recognition to make sure you feel valued every day. Whether it’s through monthly rewards, spontaneous shout-outs, or team celebrations, we make sure your hard work never goes unnoticed. Are you ready to make your mark in the world of tech? Apply now and join our fast-growing team at ProV International Philippines – where your tech skills meet endless opportunities Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries: IT Services and IT Consulting #J-18808-Ljbffr