Application Support Manager

3 days ago

Makati, Philippines Cartrack Full time

Cartrack Makati, National Capital Region, Philippines

Overview

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for an Application Support Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities
  • Drive the operational plan and oversee day-to-day operational activities such as manpower deployment and contingency management.
  • Monitor and ensure productivity in the department.
  • Proactively monitor the health status of all products, identify exceptional cases, and initiate and prioritize the repair process when required.
  • Recommend enhancements to improve systems performance.
  • Analyze industry trends and customer needs and provide feedback to improve the feasibility of new product development.
  • Manage and resolve technical issues faced by customers.
  • Establish end-to-end service delivery for projects.
  • Provide product and systems training to internal employees and customers when required.
  • Review and approve all vendor services and related costs, ensuring costs are properly managed.
  • Inventory control to ensure stock levels are managed.
Qualifications
  • Bachelor's degree in engineering with strong electronics/technical experience.
  • Minimum of 5 years' experience in a similar role and experience in managing and growing a team.
  • Experience in System Integrator (SI) industry or familiarity with SaaS platforms is an added advantage.
  • Proven track record in incident and troubleshooting management.
  • Good leadership and people management skills and ability to work under pressure.
  • Excellent communication and interpersonal skills.
  • Hands-on and a can-do attitude.
  • Technically independent with good initiative.
  • Strong analytical and problem-solving skills with an out-of-the-box approach in providing solutions.
Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Project Management and Information Technology
  • Industries: Software Development
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