Store Manager

3 days ago

Makati, Philippines Enthusiast Group Inc. Full time

Overview

The Store Manager is responsible for the overall daily operations and profitability of a Pedro the Grocer store. This role involves leading the store team to provide exceptional customer service, managing product inventory and merchandising, and ensuring that all store functions operate smoothly and efficiently. The manager is a key leader, responsible for driving sales, maintaining brand standards, and fostering a positive and productive work environment for all employees.

Operations and Store Management
  • Oversee all day-to-day store operations, including opening and closing procedures, cash handling, and security.
  • Ensure that the store is clean, well-organized, and visually appealing, adhering to company merchandising and visual standards.
  • Manage inventory, including ordering, receiving, and stocking products to minimize waste and ensure product availability.
  • Monitor and maintain all store equipment to ensure it is in good working condition.
  • Ensure full compliance with all food safety, hygiene, and health regulations.
Team Leadership and Development
  • Lead, motivate, and manage the store team to achieve sales targets and operational goals.
  • Conduct regular performance reviews and provide constructive feedback to staff.
  • Develop and manage employee schedules efficiently to meet operational needs and labor cost targets.
  • Actively participate in the recruitment, hiring, and training of new store personnel.
  • Foster a positive, respectful, and collaborative team culture.
Customer Service and Sales
  • Train and coach staff to provide exceptional, personalized customer service.
  • Address and resolve customer inquiries, feedback, and complaints promptly and professionally.
  • Develop and implement strategies to drive sales, promote new products, and increase customer loyalty.
  • Maintain a deep knowledge of all products, their origins, and their uses to effectively assist customers.
Financial Management
  • Monitor and control store expenses, including labor costs and inventory.
  • Prepare and submit daily, weekly, and monthly sales, inventory, and labor reports to management.
  • Analyze sales data to identify trends and opportunities for improvement.
Education and Experience
  • Education: Bachelor's degree in Business Management, Hospitality, or a related field preferred.
  • Experience: Minimum of 3-5 years of experience in retail management, with at least 2 years in a supervisory or management role. Previous experience in a grocery, food retail, or specialty food store is a significant advantage. Proven track record of managing a team, driving sales, and improving operational efficiency.
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