Operations Specialist

3 weeks ago

Muntinlupa, Philippines Fadv Full time

The Operations Specialist is responsible for conducting accurate individual verification of the details provided by the candidate with the respective source (entities or institutions) in a timely manner within the agreed Service Level Agreement. The Operations Associate is responsible for updating the system on the status of the verifications conducted, including uploading the necessary documents related to the verification activity. The Operations Associate will also do all the necessary candidate chasing attempts to obtain necessary information/documents/requirements within client SLA and complete check verification.

Responsibilities:
  1. Initiate checks in the GCM pool within 24-48 hours from check order date.
  2. Complete verification requirements, close off checks, and update/follow-up on checks in a timely manner.
  3. Develop and maintain good relationships with Human Resources/Supervisors and Education/Professional POCs, coordinating in a respectful and professional manner.
  4. Update verification checks with utmost integrity, ensuring all details are true and factual as per records or supervisor comments.
  5. Handle confidential information with utmost care, knowing what is for verification disclosure and what is not.
  6. Chase candidates diligently and professionally for the required information to complete check verification, and complete the Candidate Data Entry process for newly ordered cases in the system.
  7. Update contact cards with any information gathered during or before verification.
Qualifications:
  • Computer literate with basic computer skills.
  • Above average written and verbal communication skills.
  • Good interpersonal skills.
  • High attention to detail.
  • Logical reasoning.
  • Ability to work flexible hours.
  • Open to senior high school graduates with experience.
  • 100% remote work setup.
  • Open to any shift.

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

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