Operations Analyst

4 weeks ago

Muntinlupa, Philippines Coforge Full time

Coforge Muntinlupa City, National Capital Region, Philippines Operations Analyst Job Title: Operations Analyst / Engagement Specialist Skills: Strong knowledge of engagement, admin processes, job codes, and risk workflows. Experience: at least 3 years of experience in engagement / admin process / risk workflows We at Coforge are hiring an Operations Analyst / Engagement Specialist with the following skillset: Assist in completing Engagement Risk Assessments (ERA) and documentation on the global system Support Sentinel Approval Number (SAN) creation requests by preparing required inputs and ensuring compliance with process standards. Escalate risk issues or anomalies to the Engagement Support Lead. Job & Code Management Execute job code creation, modification, and closure activities in line with business requirements. Maintain the data (codes) and ensure correctness in setup. Support job code confirmations and ensure approvals are documented and tracked. Operational Execution Provide setup and maintenance support for KCC systems and related databases (knowledge management system). Monitor and update Work-in-Progress (WIP) records to ensure accurate reporting. Perform exception handling by investigating issues, documenting root causes, and resolving them under guidance from the Lead. Client & Stakeholder Interaction Support the client engagement survey process – preparing survey forms, consolidating results, and sharing reports. Collaborate with cross-functional teams (finance, operations, IT) for smooth execution of engagement activities. Provide timely responses to internal and external queries related to engagement processes. Prepare and maintain logs, trackers, and reports for engagement support activities. Contribute to process documentation and ensure compliance with internal controls and audit requirements. Seniority level: Associate Employment type: Full-time Job function: Administrative and Project Management Industries: IT Services and IT Consulting #J-18808-Ljbffr

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