Customer Success Manager

1 week ago

Makati, Philippines Dempsey Resource Management Full time

Overview Join to apply for the Customer Success Manager role at Dempsey Resource Management Job description includes the overall responsibility of perfect implementation of all client payroll rules and related duties to ensure client success. Responsibilities Overall responsibility of perfect implementation of all client payroll rules. Stay updated on changing DOLE rules and update the software accordingly. Motivate the team to ensure client satisfaction and employee satisfaction. Run payroll for clients. Develop Excel backups for calculation. Automate payroll on the HCMS for all current clients. Handle existing and new client data migration. Obtain understanding of client payroll rules and policies during implementation. Calibrate with the client on how each rule and policy is to be applied using historical payroll calculation by the client. Highlight any discrepancies in historical calculation to the client. Confirm the client rules can be deployed in the software. Highlight any customization request by the client. Cross check automated payroll with Excel calculations. Obtain client sign-off on all payroll calculations and reports during implementation. Ensure successful onboarding and implementation of our Human Capital Management Software (HCMS) for all clients. Be a product champion and train team members on our HCMS. Train team members on soft skills required to interact within the organization and with clients. Oversee demos to prospective clients. Evaluate and analyze clients’ needs. Enhance client training and encourage product upgrades if needed. Promote client loyalty. Collaborate with other teams internally and at the client’s end to resolve roadblocks. Define the project plan for each implementation and ensure all timelines are met. Escalate when required to ensure no timelines are missed. Interact with clients including site visits for implementation and maintain a good rapport. Ensure timely resolution of all client concerns post-implementation. Provide regular updates on the implementation to the leadership team internally, to the client, and to bank partners. Inspire and motivate the department to promote a positive and productive work atmosphere. Other duties as may be designated or assigned by the Company. Qualifications At least 2-5 years experience as Customer Success Officer/Manager in a Software as a Service environment. Experience with leading at least 5-10 implementations as an Implementation Analyst. At least 2-5 years experience in software implementation. At least 2-5 years experience in calculating payroll for multiple clients. Knowledge of updated DOLE rules. Advanced MS Excel skills. Willing to travel for business trips to meet clients. Strong analytical and planning skills. Good communication and presentation skills. Additional information Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Human Resources Services #J-18808-Ljbffr

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