Customer Success Manager
5 days ago
Makati City, Philippines | Posted on 09/22/2025 State/Province National Capital Region (Manila) Country Philippines Job Description Customer Success Manager As a Customer Success Manager, you will focus on great customer experience throughout the lifecycle of your engagement with them. Both passionate and a trusted partner, you will guide your customer along their adoption journey by understanding their business, their strategy, and key initiatives, all with an intention to help them achieve their key business objectives and desired outcomes. Responsibilities: Provide insights that help customers make decisions on how to best achieve their business or technical goals Collaborate with cross-functional teams to ensure a continual and seamless delivery of services to our customers Orchestrate activities related to onboarding, conduct monthly service meetings, and execute regular business reviews Closely monitor the health of our customer relationships, predicting and navigating challenges and offer solutions that increase satisfaction and retention Build Customer Success Plans, establish critical goals and aid the customer in achieving their objectives and outcomes Ensure customer retention, as well as drive adoption and growth Identify and develop expansion opportunities. Use your in-depth knowledge of our services to identify the best features/functionality for each customer’s needs and required outcomes Represent voice of the customer; to provide internal feedback on how we can better serve them. Understand the needs of your customer, and collaborate across internal teams to ensure the delivery of an exceptional customer experience Provide support to Delivery teams with respect to online services, contract issues, incident management, customer escalations and areas of service improvement Requirements: 5+ years of relevant work experience in a customer facing role Familiarity with Infrastructure-as-a-service (IaaS) offerings, recurring revenue business models and how Customer Success is key to this success Experience managing and supporting customers in a technology driven, managed services environment Experience with SLO, SLA and KPI deliverables is an asset A proven ability to curate opportunities for growth and expansion within an existing customer base Working knowledge of service delivery concepts, processes, and procedures, as well as the ability to enhance and manage continuous process improvement Strong ability to deliver value-based conversations with C-level stakeholders to create and nurture strategic partnership #J-18808-Ljbffr
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Customer Success Manager
5 days ago
Makati, Philippines Deltek Full timeDeltek Makati, National Capital Region, Philippines Customer Success Manager Deltek is the recognized global standard for project-based businesses, delivering software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and...
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Customer Success Manager
6 days ago
Makati City, National Capital Region, Philippines Micropinnacle Technology Corporation Full time ₱800,000 - ₱1,200,000 per yearCustomer Success Manager - B2B IT Solutions PH MarketAs an IT Customer Success Manager, you will be responsible for building customer loyalty, reducing churn, and driving long-term value for our clients. This role centers on onboarding, training, data-driven engagement, and nurturing customer relationships to ensure seamless adoption of our solutions. You...
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Customer Success Manager
2 weeks ago
Makati, Philippines SoftwareONE Full timeWhy SoftwareOne? SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and handle everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the...
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Customer Success Manager
4 weeks ago
Makati, Philippines Penbrothers Full timeAbout Penbrothers Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes. About the Role We are looking for a Customer Success Manager , shaping...
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Customer Success Manager
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Makati, Philippines MetroMart - #1 Online Grocery Delivery Service Full timeMetromart is the #1 online grocery platform in the Philippines. We are partnered with the largest supermarkets in the Philippines and over 300 specialty stores, including SM Supermarket, Robinsons Supermarket, Landmark, S&R, The Marketplace, Shopwise, All Day Supermarket, Pet Express, True Value, Handyman, Toy Kingdom and many more. Our service is present...
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Customer Success Manager
4 days ago
Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time ₱1,500,000 - ₱2,500,000 per yearCustomer Success Manager As a Customer Success Manager, you will focus on great customer experience throughout the lifecycle of your engagement with them. Both passionate and a trusted partner, you will guide your customer along their adoption journey by understanding their business, their strategy, and key initiatives, all with an intention to help them...
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Customer Success Manager
43 minutes ago
Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time ₱900,000 - ₱1,200,000 per yearCustomer Success Manager As a Customer Success Manager, you will focus on great customer experience throughout the lifecycle of your engagement with them. Both passionate and a trusted partner, you will guide your customer along their adoption journey by understanding their business, their strategy, and key initiatives, all with an intention to help...
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Customer Success Manager
2 weeks ago
Makati, Philippines SoftwareONE Deutschland GmbH Full timeSoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and handle everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of...
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Customer Success Associate/Manager
4 weeks ago
Makati, Philippines Trends Group, Inc. Full timeI. PURPOSE The Customer Success Manager for subscription services is responsible for promoting customer loyalty by ensuring that customers successfully achieve desired outcomes through full adoption of provided subscription services. Drives end-to-end adoption cycle by partnering closely with sales accounts teams, delivery teams, partners, and other...
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Customer Success Manager
3 weeks ago
Makati, Philippines Micropinnacle Technology Corporation Full timeOverview Customer Success Manager - B2B IT Solutions PH Market As an IT Customer Success Manager, you will be responsible for building customer loyalty, reducing churn, and driving long-term value for our clients. This role centers on onboarding, training, data-driven engagement, and nurturing customer relationships to ensure seamless adoption of our...
