Account Manager

3 weeks ago

Baguio, Philippines NMS Philippines Full time

Overview

The Account Manager is responsible for managing service accounts, communicating with clients, and ensuring a high level of client satisfaction. Additionally, play a key role in fostering collaboration among departments, and maintaining the quality customer service to various business clients.

Responsibilities
  • Manage service accounts to ensure a high level of customer satisfaction.
  • Regularly communicate with clients to understand their needs and address any concerns.
  • Create client invoices and reports, ensuring accurate financial records are maintained.
  • Generate and manage service updates to meet client requirements.
  • Oversee and manage the client center platform, ensuring it is user-friendly and up-to-date.
  • Provide comprehensive information to team members regarding account details, service descriptions, and client background.
  • Facilitate smooth service launches, updates, and changes by effectively communicating with relevant departments.
  • Collaborate with various departments to request additional manpower when necessary.
  • Ensure the accuracy of all outgoing invoices, working closely with the Finance Department.
  • Collaborate with operations managers to maintain and improve the quality of services provided to clients.
Qualifications
  • 3+ years of experience in account management, client services, or sales, preferably in a B2B environment.
  • Experience working with SaaS, AI, or other technology-driven solutions is strongly preferred.
  • Proven ability to manage multiple client accounts simultaneously while maintaining a high level of client satisfaction.
  • Strong communication skills with the ability to clearly convey complex service updates and product information to clients and internal teams.
  • Demonstrated success in upselling or expanding client accounts and contributing to overall sales growth.
  • Comfortable working cross-functionally with operations, finance, and product teams to ensure seamless service delivery.
  • Strong organizational and time management skills with meticulous attention to detail—particularly in maintaining client records and financial documentation.
  • Ability to adapt in a fast-paced, evolving environment and proactively address client concerns or operational challenges.
  • Bachelor\'s degree in Business Administration, Communications, Marketing, or a related field is an advantage, but equivalent experience is considered.
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