Account Manager

3 weeks ago

Baguio, Philippines Phoenix Support Services Full time

Phoenix Support Services, established in 2019 and located in the Philippines, is the in-house support center of Advanced Digital Media Services —a startup full-service digital marketing company in the US. Our company encourages a healthy work-life balance through a remote work setup and provides limitless opportunities for career advancement.

Job Description

This is a remote position.

More than just a job, we offer an opportunity to grow. Come and be part of our growing team

Leading by #PuttingPeopleFirst , Phoenix Support Services is the support center of Advanced Digital Media Services , serving clients in Florida and Colorado, USA. Located in the Philippines, we engage and delight our customers through industry expertise.

We are seeking an experienced, client-focused Digital Marketing Account Manager to oversee client relationships and ensure successful digital marketing campaigns. This role involves strategic thinking, project coordination, and relationship management to deliver measurable results and ensure client satisfaction.

Key Responsibilities
  1. Client Relationship Management:
  • Serve as the primary contact for clients.
  • Understand clients’ business goals, challenges, and industry.
  • Communicate campaign updates, insights, and recommendations.
  • Address client concerns promptly and maintain positive relationships.
Project and Campaign Coordination:
  • Coordinate with internal teams to manage campaigns.
  • Set timelines, manage expectations, and ensure timely, within-budget delivery.
  • Align campaign execution with client needs.
Account Growth and Upselling:
  • Identify opportunities for service expansion.
  • Support contract renewals and propose enhancements.
  • Collaborate with sales for proposals.
Performance Reporting:
  • Prepare performance reports with insights.
  • Review KPIs with clients and adjust strategies accordingly.
Industry Awareness and Strategy:
  • Stay updated on digital marketing trends and tools.
  • Bring innovative ideas to client strategies.
Requirements
  • Proven experience as a Digital Marketing Account Manager or similar role.
  • Understanding of channels like SEO, SEM, social media, email, content marketing.
  • Experience with analytics and marketing tools such as Google Ads, Google Analytics, Facebook Ads Manager.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and multitasking ability.
  • Analytical and solution-oriented mindset.
  • CRM or project management software familiarity is a plus.

We value our employees and support their professional growth through training, flexible remote work hours, performance reviews, and other benefits. We also contribute to community service initiatives, supporting the Sisters of Mary School in their mission to educate disadvantaged children through donations from our earnings.

To learn more and to apply, please include a 1-2 minute video introduction about yourself.

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