Account Manager

14 hours ago


Baguio, Philippines OrbitalX Full time

Overview OrbitalX is seeking a hands-on, diligent, and commercially minded Account Manager to join our team. The role requires a minimum of 5 years experience working with European or North American clients and managing/optimising live digital marketing campaigns for clients. Responsibilities Test and leverage data for improvements Project manage from start to finish the end-to-end delivery of campaigns Build and maintain strong relationships with customers, acting as their trusted advisor and advocate Proactively identify and resolve customer issues, ensuring that customers are able to achieve their desired outcomes Drive customer adoption and growth by developing and implementing tailored success plans Measure and report on customer success outcomes, identifying areas for improvement and working with customers to develop solutions Collaborate with cross-functional teams to ensure that customers have access to the resources and support they need to be successful Identify and capitalize on opportunities to upsell and cross-sell OrbitalX products and services Stay up-to-date on customer feedback and market trends, and use this information to improve the customer experience Qualifications 5+ years of experience in customer success, preferably in a SaaS or technology company Strong relationship-building and interpersonal skills Experience with customer success management tools and processes Excellent problem-solving and analytical skills Commercially minded, with a focus on driving customer value Background in marketing and demand generation is a plus Educational background from a top university Additional context Referral prompts and location-specific postings appear on the listing. This description focuses on the Account Manager role at OrbitalX and does not include other roles or unrelated content. #J-18808-Ljbffr


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